B. Commercial

Transcript

COMMERCIAL 1 Committed to WNC, Connected to the World. 410 Executive Park • Asheville, NC 28801 828.210.3940 www.naibhcommercial.com NAIBH Commercial is a division of Beverly-Hanks and Associates, the largest real estate frm in Western North Carolina. A full-service commercial brokerage frm, NAIBH Commercial offers sales and marketing services for industrial, warehouse, land acquisition, multi-family, retail, and offce properties; leasing administration, real estate investment consultation. The NAIBH Commercial Team also represents buyers and tenants in the search for appropriate commercial properties. NAIBH Commercial offers a full spectrum of professional services designed to effectively match the needs of their customers. Founded in 1976, Beverly-Hanks has grown to become the largest full-service brokerage frm in Western North Carolina. In 2006, BH Commercial became a formal division of Beverly-Hanks and Associates with its offce adjacent to the frm’s downtown Asheville offce and on September 1st, 2008 BH Commercial joined the NAI Network and is now NAIBH Commercial. Our roots here are deep within this community and like the general brokerage business, have developed solid, long-term relationships with clients. Our knowledgeable, experienced and customer-focused Brokers are committed to providing results for their customers that exceed expectations. A hallmark of this organization is our ability to attract and retain quality associates who provide service that is second to none. Our team is comprised of a broad range of consummate professionals - experienced Brokers and a dedicated support staff who are committed to providing prompt, positive results. No one knows the commercial market better than this team of professionals. Knowledge, backed by talent and enhanced by experience, has allowed NAIBH Commercial to serve clients and broker transactions of all types and sizes, with the same commitment to outstanding service. Through its affliations with the Society of Industrial and Offce Realtors (SIOR), Certifed Commercial Investment Member (CCIM), and the International Council of Shopping Centers (ICSC), NAIBH Commercial connects worldwide. Commercial / Industrial / Offce / Retail Brokerage Consulting / Market Analysis Lease Administration Tenant / Landlord Representation Investment Properties / Tax Exchange Commercial Market Leader for 30 years Full time Commercial Team Regional Market Knowledge Ì NDÌ VÌ DUAL MEMBERSHÌ PS We hold memberships in: • S.I.O.R. – Society of Industrial and Offce Realtors • C.C.I.M. – Certifed Commercial Investment Member • I.C.S.C. – International Council of Shopping Centers COMMERCIAL 2 410 Executive Park Asheville, NC 28801 828.210.3940 Roy Borden, CCIM Robin Boylan, CCIM, SIOR Frank Carr, GRI Wes Morgan Terry Peterson John Monroe Stephen G. Duncan GRI Mike Patterson David Hughes Skip Skoglund Burns Aldridge Debbie Lane CRB A. Ryan Israel Rick Tisdale Jim Gelleny Bill Kuhns Jeff Hunter Dick Kennedy Local experts, Global relationships. The Commercial Real Estate Specialists. Ì NDÌ VÌ DUAL MEMBERSHÌ PS w w w . n a i b h c o m m e r c i a l . c o m Laura Flores Suzanne Woosley CCIM, CPM COMMERCIAL 3 COMMERCIAL POLICY AND PROCEDURE Revised 06/09 Beverly-Hanks BRAD FREEMAN Vice President NAI Beverly-Hanks Commercial Department Brad is a native of Asheville and attended Country Day School and graduated from Asheville High School. He earned a B.A. Economics from North Carolina State University in Raleigh, NC. Upon college graduation Brad began a career with a Commercial real estate company in Raleigh handling property management, fnancial reporting for real estate owners & investors and assisting with MAI appraisals and commercial real estate brokers. He then became a Senior Staff Member of a real estate consulting and tax advisory practice in Atlanta, where he consulted with the Firm’s real estate clients on asset valuation studies and facilitated management strategies. In 2002 , upon returning to Asheville, he became licensed as a real estate Broker specializing in Commercial real estate sales and co-ordinated and closed in excess of $90,000,000. in retail, industrial, offce, and investment property transaction volume. He later began a partnership with a Knoxville, TN based investment company and began focusing on acquiring desirable commercial sites in the Asheville area with the intent of developing high quality offce, retail and industrial real estate products for delivery to Asheville’s rapidly expanding markets. You may be familiar with many of those projects: The Overlook at Lake Julian, The Shops at Rutledge Commons, Meridian Place in south Asheville, Sherwin Williams on Merrimon Avenue and the current construction of South College of Asheville on Sweeten Creek Road. His expansive experience in Commercial Sales and Development provide the knowledge needed to successfully lead Beverly-Hanks Commercial Department sales team. He serves the community on the Board of Meals on Wheels and on the real estate committee of the Community Foundation of Western North Carolina. He and his wife Cassie and their two young sons reside in south Asheville. COMMERCIAL 4 GENERAL The NC Real Estate License Law requires that any licensee act competently when engaging in any aspect of real estate brokerage. The failure to act competently when dealing with real estate consumers is considered to be an act, which endangers the public interest and constitutes grounds for disciplinary action against the licensee. To practice commercial real estate brokerage competently, a licensee will need substantial education and training beyond the introductory level instruction provided in the manual and in pre- licensing courses. The cornerstone of Beverly-Hanks & Associates business philosophy is providing real estate service to the consumer that is second to none. It is our belief that the complexities of the commercial transaction vary significantly from those of the residential practitioner. Beverly-Hanks & Associates supports and encourages each agent to grow, rather than limit, his/her business working diligently to obtain the highest level of expertise in the agent’s chosen field. Criteria for Practicing Commercial Real Estate Commercial Team members pursue commercial brokerage on a full time basis. Each Team member must fulfill all criteria outlined below; exceed the minimum annual number of closed units and commercial business volume must exceed 65% of total business. Team member’s names shall appear on all Commercial rosters, including appropriate advertising. Commercial Team members are qualified for Commercial floor duty, awards and recognition. Other Beverly-Hanks agents who are currently general brokerage practitioners may become “Qualified” commercial agents. The purpose of the qualified agent classification is to provide an opportunity to practice commercial real estate for those who primarily practice residential sales, but may have or develop skills that service our commercial clients. The key is not only to protect each of us from liability; it is of utmost importance that our clients receive the best of service from our company. Qualified is defined as having met all criteria outlined below and close at minimum 4 units per calendar year. Once an agent is on the commercial qualified list, he or she shall have the option to commercial opportunity time. It is expected of all duty agents to tour new and existing NAI BH Commercial listings. After meeting the established qualifications all commercial agents shall be promoted as such on the NAI web site and promotional materials. All qualified agents shall pay the NAI technology fees. A sales associate who has previously qualified to sell Commercial real estate, and no longer meets the annual units requirement must co-list/sell four commercial properties with a Commercial Team member to regain eligibility, until criteria is met. While all agents are responsible to their Broker in Charge, Commercial Team Members and Qualified Team Members will act under the direction of the Commercial Manager COMMERCIAL 5 for each commercial transaction. Because Commercial listings are input into Commercial Property Exchange rather than Multiple Listing Service, copies of master files, data and reporting will be generated and housed in the Commercial office. Requirements for Qualified and Commercial Team Members: • Knowledge of local, state and federal regulatory laws regarding zoning, environmental issues and other land use restrictions • Working knowledge of costs associated with land development • Working knowledge of tenant / landlord representation • Current and proficient commercial financing knowledge • Proficient knowledge of all commercial forms and contracts • Competent in financial analysis • Market analysis capabilities • Site selection • CCIM 101 as a minimum with ongoing commitment to obtain designation o New hires shall have a minimum of 1 year to successfully complete 101 • Attend and actively participate in ACIRA • Attend and participate in weekly BH Commercial meetings/tour • Member of WNC CPE Agents working toward Commercial Qualification An agent actively working toward commercial brokerage shall collaborate with a commercial team agent for any commercial transactions. Referral fees for such transactions shall be reduced to writing using the Agent to Agent Referral form. At such time that the agent’s business meets the total units (4 per year) requirement and the agent has obtained management approval, he/she may become a qualified member of the Commercial Division. The NC Real Estate Commission considers commercial brokerage to be a very broad and complex area. It is imperative that these transactions be handled with care, skill and diligence. Company Referrals All company referrals received by the Relocation Department shall be given to the Manager of the Commercial Division. • The manager will select a commercial agent to work the referral. • The terms and conditions of the handling of commercial referrals will be the same as for other company referrals. COMMERCIAL REFFERALS Beverly-Hanks agents who have not met the qualifying criteria to list/sell commercial real estate and agents who have previously met Qualifying criteria but are not actively and on a regular basis, participating in commercial transactions must refer commercial clients to a commercial agent. “Active” shall be defined as closing a minimum of 4 commercial units per year or said agent’s commercial business volume exceeds 65% of COMMERCIAL 6 his/her total business. Referral fees shall be determined between participating agents with an agreement signed by the referring agent, receiving agent and both the Managing Brokers. All applicable signatures should be obtained prior to contacting the customer. All Beverly-Hanks & Associates agents understand the importance of nurturing referrals to conclusion and handling all aspects of the transaction in a most professional manner. The referring agent, who has an established relationship with the client, is entrusting this relationship to the receiving agent. The manner in which the customers are handled is a reflection on both agents and Beverly-Hanks & Associates. Consistent communication within our organization is paramount. The receiving agent shall update the referring agent with a status of the transaction immediately after the first contact with the customer and at minimum monthly, thereafter. It is expressly understood that a client, prospect or customer referred to a commercial agent will remain the prospect of that residential sales associate for future residential transactions. COMMERCIAL LISTINGS Although there is no prescribed time period for commercial listings, it is recommended that the agent request a one year listing, particularly on larger projects, which traditionally take a longer time period on the market. All listings are to be toured by the Commercial members. COMMERCIAL COMMISSION Beverly-Hanks & Associates will accept commercial listings at 10% commission. However, depending on the size of the project, commissions may be negotiated between 6 – 10%. Please check with your Manager for approval prior accepting a negotiated commission. DEFINITION OF COMMERCIAL PROPERTY The following property types are considered commercial properties: • Retail • Office • Industrial • Multi-family (5 plus units) • Land (zoned commercial) if property is unzoned, then the highest and best use will be the determining factor. If there are any questions, contact your broker-in- charge or the commercial manager. COMMERCIAL 7 • B&B (typically commercial, but contact your Broker-in-Charge or the Commercial Manager) • Non-residential investment/income producing property COMMERCIAL FLOOR TIME All incoming commercial calls at all branches shall be directed to the commercial division. Each commercial agent is assigned floor/opportunity time weekdays on a daily rotation. During such time, the commercial duty agent will receive all commercial calls and handle all commercial walk-ins. The duty agent is expected to be present during the entire assigned period. In addition, a commercial agent will be assigned opportunity time Saturdays and Sundays (excluding holidays) on a rotating basis. Though not expected to be in the office on weekends, it is expected that the duty agent be immediately available by phone. There shall be separate office phone numbers for the commercial division per county. Example: 828-210-3940 for Buncombe County, 828-210-xxxx for Haywood County and 828-210-xxxx for Henderson County. The listing agent shall have the choice of phone numbers to place on the standard NAI BH sign. Each of these numbers will ring into the main NAI BH Commercial office and answered as such. Each incoming number will be identified as to the appropriate county and attempt will be made to reach the commercial qualified agent on duty in that county. Should the duty agent not be immediately available, the call will be handled by the duty agent at the main NAI BH Commercial office. COMMERCIAL FORMS Each commercial agent is expected to have a proficient knowledge of all forms used in the commercial division. Commercial forms for listings, sales, leases and disclosures are quite different than residential forms. COMMERCIAL MARKETING BROCHURES The majority of the commercial brochures can and should be produced in the Beverly- Hanks marketing department. The terms and condition are outlined in the Marketing Department Policy and Procedures section of the Manual. ADVERTISING The Commercial team shall appear on all commercial rosters and appropriate media print. Publications may change from time to time; however, Commercial Team listings shall COMMERCIAL 8 appear on a rotating basis. The Managing Broker, prior to publication, shall approve any advertising. COMMERCIAL SIGNS The small commercial sign shall be placed on the property only after the listing has been obtained and the listing information has been distributed to the commercial department. The listing agent shall order a large commercial sign through the commercial Manager. Each listing shall have a standard NAI BH Commercial sign (unless prohibited by Seller or Landlord) with the listing agent’s choice of county phone numbers. Should the property owner and/or agent request special signage, the cost of such custom sign shall be shared by the agent and the company, with NAI BH Commercial absorbing 50% of the cost. All NAI Global sign specifications must be met. All custom signs shall be approved and ordered by the Managing Broker. COMMERCIAL PHOTOS Property photos for BH Commercial listings shall be promptly ordered by the listing agent using the same instructions as per the List/Ad form. Aerial photos may be requested for listings and the coordination of photos shall be determined by the Managing Broker.