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PAULA BRENNAN
San Antonio, Texas 210-317-7652
[email protected] www.paulabrennan.com
Dedicated, results-driven REGIONAL ADMINISTRATIVE SERVICES, CONTRACTS & OPERATIONS MANAGEMENT professional within the medical device industry, possessing a Bachelor’s degree from the University of Texas and significant experience in budget management, staff management, information technology support, marketing, and process implementation. Detail–oriented individual who exemplifies professionalism, and exhibits an innate ability to manage multiple projects while delivering internal and external customer service excellence. Demonstrated history of successful contract management, sales support management and oversight of accounts payable/accounts receivable functions, while providing the strategic vision and leadership necessary for operational efficiency. Areas of Strength Include: Budgeting & Forecasting Contracts Management Personnel Management
Interpersonal Skills Payroll Administration OSHA Requirements
Annual Audits Web Design Quality Assurance
Technical Skills: MS Office Suite ~ Publisher ~ Photoshop ~ Lotus Notes ~ ACT ~ QuickBooks ~ Peachtree ~ HTML ~ JPEG ~ Crystal Reports ~ Oracle OMS ~ AS400 SQL ~ BOSS systems ~ Mapics ~ XA Power Link ~ TCP/IP ~ Antivirus Removal ~ Access Databases ~ Email Servers ~ PC Hardware & Software Installation & Networking Support
Bachelor’s degree: Early Education University of Texas – San Antonio
RELEVANT EXPERIENCE
Biomet, Inc. / Central Texas Orthopedic Products, Inc.
REGIONAL ADMINISTRATIVE SERVICES & CONTRACTS MANAGER / LOGISTICS MANAGER | 2006 – 2013
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Direct office operations; providing oversight of all accounts payable, accounts receivable, and payroll administrative functions. Prepare agenda minutes for meetings, maintain contract files, and also provide administrative support of sales team efforts. Interview administrative candidates and manage a team of 10 support staff members. Coordinate staff training, develop Standard Operating Procedures (SOPs), and implement continuous improvement (CI) processes to maximize operational performance. Manage key corporate relationships with internal partners and external vendors; reducing expenses through determining internal requirements and leveraging vendor relationships and purchasing power during negotiations. Direct operational logistics; providing support of online, local, and satellite office orders. Oversight includes coordination with hospitals and internal operations teams to support their logistics requirements. Monitor performance metrics and implement quality and efficiency enhancements. Develop, manage and evaluate hospitals’ government contracts, national contracts, and subcontracts in accordance with company policies, applicable laws, and customer requirements in a 3 state market area. Collaborate with external customers as well as internal Finance and Operations teams to develop accurate forecasts, maintain supply chain workflow, mitigate risk, and facilitate contract compliance. Utilize complex computer based data management and financial management systems. Experience in processing contract renewals, amendments, and plan changes. Instrumental in organizing, prioritizing, and meeting deadlines for and completing merger of operations, inventory and contracts of 5 medical device divisions following an acquisition.
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Paula Brennan Web Design & Photography
OWNER | 1998 – 2006
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Provided website design services to small and medium-sized businesses. Created gifts, cards, and decorative items for retail internet sale based upon original photography. Collaborated with client with clients to develop effective, interactive site designs; supporting design and appearance with photography services. Determined appropriate service offering (pre-event, event and/or post event photos), and developed standards of event execution and strategies for service enhancements such as coordinating post-event evaluations to determine “best practices.”
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Employment Agency ■ ■ ■ ■ ■ ■
OWNER | 1998 – 2006
Developed and executed a strategic business plan, and executed all marketing and web design functions for start-up business. Obtained registration and acquired certifications for the agency; securing capital and opening business accounts. Performed market research and demographic profiling to identify market opportunities. Performed competitive pricing analysis and prepared service comparisons to educate clients, capture loyalty, and secure sales through positioning myself as an industry expert. Implemented Business-to-Consumer (B2C) marketing initiatives that included print marketing, direct mail campaigns, and customer referral programs designed to enhance service awareness. Developed and implemented proprietary databases to facilitate service schedules. Researched competitive pricing, developed client fee schedules, and managed billing and payroll. Attended trainings and initiated networking activities within the childcare industry to maintain existing relationships and develop new client opportunities for nanny services. Executed recruitment efforts and interviewed, screened, and placed contracted nannies. Assisted contractors in developing care plans and age appropriate lesson plans. Coordinated sick and overnight care for infants, preschool and school age children.
Sheshunoff Consulting + Solutions ■ ■
MEETING PLANNER / SALES ADMINISTRATOR | 1995 – 1998
Tracked and responded to referrals, prepared meeting manuals and customized reports for corporate banking meetings, and assisted facilitators in all aspects of training programs for bank officers. Planned and executed major aspects of meeting management to include selecting sites, developing marketing materials, building registration processes and databases, and providing on-site management for assigned meetings. Negotiated complex service contracts and approve all meeting expenses. Managed vendors to include venues, transportation, hotels, caterers, security and speakers. Oversaw delivery of services to include food and beverage, production, entertainment, transportation, housing, and security. Provided end-to-end administrative support for the sales cycle and provided customer service and sales support to existing and new customer base. Maintained prospect and customer information to ensure accuracy.
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Redken Distributor Associates / Cosmair, Inc.
ADMINISTRATIVE ASSISTANT | 1994 – 1996
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Drafted written correspondence, proofread and edited documents prior to signature, scheduled appointments, answered multi-line telephone systems, documented administrative procedures, and maintained confidential files in compliance with company requirements. Provided administrative support to senior managers that included copying, scanning, faxing, providing meeting support, facilitating internal and external communications, and assisting with special projects. Established and maintained effective working relationships with people at all levels including peers, vendors, contractors, and executives. Ensured total customer satisfaction by providing timely resolution of customer complaints; addressing complaints at the lowest possible level and escalating issues when appropriate. Supported accounting functions; managing vendor invoicing and billing processes, expense reports, vouchers, purchase orders, check requests and bi-weekly payroll.