Transcript
DAVID ZUBRZYCKI
[email protected] 908-307-7700
GUEST SERVICES • EVENT LOGISTICS • PROJECT MANAGEMENT
Performance-driven executive and consummate relationship-builder who thrives in challenging, deadline-driven situations. Broad scope of experience over a 20-year career combining small and large-scale front of house event logistical support with media production, operations management and team leadership expertise. Year-to-year record of success managing crises and meeting tight deadlines through proactive planning, attention to detail, quick thinking, and going the extra mile. Achieved four promotions in ten years for cultivating and maintaining win-win business partnerships and collaborative internal team relationships. Oversaw elite-level guest relations for four NBA signature events, managing and resolving conflict situations, creating synergy necessary to enhance guest experience and overall satisfaction.
PROFESSIONAL EXPERIENCE
NATIONAL BASKETBALL ASSOCIATION, INC.
NBA ENTERTAINMENT (NBAE) (NBA Entertainment is the 250 employee, Emmy Award-winning TV production and internet programming division of the NBA. It is one of the largest suppliers of sports television and internet programming in the world creating exclusive content for NBATV, NBA.com, WNBA.com, ABC, ESPN and TNT along with highlight shows for distribution to 215 countries around the world.)
New York, NY
1991 - 2011
SENIOR DIRECTOR
2001 - 2011
Provided executive-level “right-hand” support to Sr. VP, Multimedia Production. Recognized as “go-to” resource for handling multiple, time-sensitive tasks, working under pressure, and solving problems using discretion, poise, and clear communication. Event Logistics and Team Leadership Executed advance operational logistics planning efforts for high-end, domestic and international basketball events such as NBA All-Star Weekend (1994 - 2011), NBA Playoffs & Finals (1992 - 2011), NBA Europe Live Tour (2006, 2007, & 2010), and NBA China Games- Shanghai/Beijing (2004) as well as ten other annual NBA/WNBA/USA Basketball events. Expanded high impact role as primary liaison to NBA Events & Attractions Group, proactively managing and troubleshooting event touch points including hotel, air travel, ground transportation, ticket, and credential issues. Assumed department oversight of in-house Event Management System and Archtics ticket tracking database, streamlining workflow processes and ensuring accuracy and credibility of data. Energetically responded to event-related guest concerns, taking corrective action to exceed guest expectations. Adhered to and communicated League-wide, mandatory event protocols to maintain integrity and success of each event. Recognized critical need to improve capture of upfront event spending. Formulated comprehensive, real time, event cost estimates that provided key insight to Senior Management, allowing for sound business decisions regarding staffing levels and scope of operation. Achieved full historical documentation of events with minimal staff, time, or effort at or below department budget of $200K to $400K (League budget of $7M to $18M per event). Assignment Desk Operations Forged strong, long-lasting partnerships with award-winning vendors across the country in a highly competitive marketplace. Negotiated fair market value rates for services that led to substantial ROI, raising organizational profile to new standards of excellence. Booked remote crews for Original Programming Department, games, practice sessions, press conferences, NBA Cares CR events. Clarified shooting format prior to all shoots, satisfying shoot creative requirements and ensuring ingest compatibility. Eliminated ambiguity by researching operational needs for shoots, advising crew of call time, wardrobe, key on-site contacts and required shots, tags, and interviews. Addressed required ancillary needs (lights, backdrops, mics, releases, credentials). Built credibility establishing sustainable relationships with NBA team Public Relations and Broadcasting executives. Instituted policy of submitting all department game credential requests 48 hours prior to game time. Unsolicited feedback from team executives overwhelmingly positive.
David Zubrzycki C: (908) 307-7700 H: (732) 656-1118
[email protected] Page 2 of 2
Reconciled over 300 expense reports per year. Red-flagged 10% for noncompliance with NBA Business Expense Policy or incorrect project coding. Took pride of ownership of 2010 Hall of Fame Induction project by serving as line producer for two (3) camera roundtable shoots with 1960 and 1992 Men’s Olympic Basketball teams (13 Hall of Famers combined). Oversaw comprehensive logistics planning including site selection, manpower scheduling (local crew, PA, grip, gaffer), catering, set decoration. Through intensive, concentrated personal efforts, once-in-a-lifetime shoots executed with textbook success.
DIRECTOR
1999 - 2001
Reported to Sr. VP, Production Operations and Planning. Conducted due diligence negotiating agreements with hotel properties in cities of potential NBA Finals participants to hold available inventory, at below-market rates (generally under $200 per/night), for 80 NBA staff/vendors. Averted potential hotel room shortage crisis during NBA’s signature event with little to no monetary liabilities through rigorous cold-calling, follow-up, and coordination with network of hotel contacts throughout country. Expanded client relationships with major hotel chains, freight logistics companies, rental car agencies. Instituted utilization of NBA Finals staff/vendor Charter. Established numerous processes and procedures that enhanced time and cost-efficiency, thus improving event coordination workflow and cutting unnecessary expenses such as exorbitant commercial flight costs and ancillary baggage expenses for crew gear. Supervised logistics coordination which included notification to approx. 180 staff/vendors of departure time/location, seating plan, directions to/from charter to hotels, pre-departure/in-flight catering, luggage/gear check-in requirements, rental vehicle pickup/return, ticket distribution and contingency planning. Facilitated continuous improvement of operational procedures and best practices leading to successful operational execution for the past 15 years.
OPERATIONS MANAGER
1996 - 1999
Established open communication that promoted maximum efficiency by facilitating meetings with senior staff, producers, creative directors, to discuss cross-platform (internet & TV) content integration, confirm mutual understandings, and ensure pipeline of two-way communication. Cultivated philosophy of “take the time to listen” among two direct reports, creating an environment of swift, confident decision-making guided by precedent. Evaluated over 75 basketball savvy applicants to fill 25 coveted, entry-level Production Trainee positions to support GameTime, the fast-paced, flagship program of up-to-the-minute news, scores, game highlights, and live look-ins of games in progress, airing “live” six days per week on specialty channel NBATV (currently 60 million U.S. TV homes). Designed “live” game logging techniques and procedures to meet expectations of show producers and show format. Completed accelerated TV production skills training program for new hires, within budget, ahead of aggressive deadline with no overtime accrued. Through ongoing coaching and timely performance management feedback, increased employee morale and decreased employee turnover with over 90% of all Production Trainees ultimately earning promotions to midand senior-level management positions.
OPERATIONS COORDINATOR OPERATIONS ASSISTANT
1993 - 1996 1991 - 1993
EDUCATION
Bachelor of Arts in Communications, Rowan University, Glassboro, NJ (Cum Laude) Situational Leadership, Advanced Presentation Skills, Business Writing, NBA University, New York, NY
TECHNOLOGY SKILLS
Microsoft Office (Word, Excel, PowerPoint), Visio, Lotus Notes, Archtics