DIRECTOR OF OPERATIONS
Sales and Marketing | Corporate Operations | Employee Performance
Entrepreneurial, driven District Manager with 15 + years of extensive experience in the food industry, primarily working
with franchise operations. Excels in creating district implementation plans that drive regional and company initiatives,
achieving both operational excellence and sales results. Demonstrates a passion for quality service and products,
positive team morale, and overall guest satisfaction to maximize profitability and district performance. A dedicated
leader, whose expertise is valued and relied upon for direction in operations, sales, management, talent development,
and finances; increasing performance across districts.
Areas of Expertise include:
Strategic Sales and Marketing
Business Planning and Operations
Profit and Loss
Corporate Training & Leadership
Revenue & Profit Growth
E XPERIENCE & N OTABLE C ONTRIBUTIONS
HB BOYS LLC (a franchisee of Burger King Corp.) Salt Lake City, UT 1996 – 2004 | 2007 - 2015
Consistently ranked as a top performer in delivering company KPI's with Operations Teams to execute service and
food quality consistent with the company’s brand messaging, culture, values, and mission.
Analyze financial reports to identify and address trends and opportunities in district performance, as well as plan
effective annual budgets to maximize profits.
Developed managerial talent by conducting training, reviewing monthly goals and objectives, identifying
performance strategies to achieve operational excellence.
Drove marketing campaigns by contributing to the development of vision, strategies, branding, and product
As Sr. District Manager oversaw daily operations for 26 restaurants throughout a multi-state area, 7 restaurants as
direct reports, mentoring 4 additional District Managers with 19 restaurants as indirect reports.
Increased sales revenue 14% to 30% year over year in each restaurant by training staff on proper sales techniques,
resulting in improved guest satisfaction, sales, and profits.
Plans, identifies, communicates and delegates key responsibilities and operation systems to the management team
to ensure smooth flow of operations within the district.
Relied upon by other districts for direction in the areas of operations, sales, management, talent development, and
WENDY’S INTERNATIONAL Draper, UT 2004 - 2007
CORPORATE TRAINING MANAGER
Rolled out a successful launch of the Wendy’s breakfast product offering in the Utah market, achieving record
opening sales for the company as well as franchise restaurants.
Led training and development programs for management-level candidates throughout the region with a focus on
boosting performance levels.
Developed individual customized training plans outlining goals and objectives to encourage professional growth and
success in reaching targets.
Received the Dave Thomas MBA Award.
Previously Related Experience includes: Multi-Unit Manager for J&J Foods.
College Coursework, Chemical Engineering and Liberal Arts
UNIVERSITY OF UTAH | Salt Lake City, UT
C OMPUTER S KILLS
Microsoft Visual Basic, HTML, Microsoft Office Suite, Adobe PhotoShop, POS Systems and Illustrator