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Dorita C. Coen, SPHR
Plano, TX 75025
Home: 469-656-1880 Cell: 972-741-9879 E-mail:
[email protected] www.linkedin.com/in/doritacoen
DIRECTOR OF HUMAN RESOURCES Areas of Expertise
Mergers & Acquisitions experience, driving due diligence for comprehensive HR related information gathering Experienced in all phases of workforce planning and recruitment for highgrowth operations as well as middle management and executive level Organizational Development – Instrumental in growing organizations from a small, flat organizational structure to a larger company with defined departments and a more complex structure. Compliance expert: EEOC, FSLA, FMLA, W/C, HIPAA, COBRA, OSHA and other federal, state, and local compliance Created salary grades and ranges for compensation and benefits design/administration HR Metric tracking, analysis, KPI’s, ROI, continuous improvement action plans Drive Branding initiatives to promote increased employment engagement Create Handbook/Policies/Procedures aligned to company culture and legal compliance Drive disciplines of performance management using strategically prepared Job Descriptions/SMART Profiles for screening, selection and development of the top talent HR consultative advice to management and to Executive team
Professional Experience
USA deView, INC. Flower Mound, TX Oct. 2009 – Feb. 2013 Director of Human Resources (Change in management) USA deView, INC. is the owner of IntelliCentrics, Inc., the provider of Reptrax, a web driven software service that aids in the credentialing and monitoring of sales/service representatives in healthcare environments. Reptrax is the requested and referenced standard for healthcare vendor credentialing. Collaborated with CEO and peers to create annual business plan, to achieve 2012 company goals of 50% increase in revenue and 20% increase in productivity. Led due diligence effort for HR department on two acquisitions. Led integration efforts to transition all acquired talent to deView organization, managed all benefit plans. Developed hiring strategy for aggressive growth plan that doubled the headcount of the company in 2011. Initiated new hiring process in 2012 that saved 60% on interviewing costs for 2012. Drove initiatives that realized a 66% improvement in the number of candidates seen for each position. Drove Job Referral/Promotion Plan which saved $200k in recruiting fees for 2012. Developed current job descriptions for all positions by collaborating with Dept. Managers/Directors as well as SMART Profile documents to quantify and qualify the deliverables defining success for each position.
Dorita C. Coen
Spearheaded the first consolidated, comprehensive Performance Review process which included creation of goals for each employee, aligned with the company’s business plan. Spearheaded all benefit initiatives, driving change in healthcare plan design, moving to new broker, added a base plan to our premium plan, allowing the company to offer superior products and more choice while saving an average of 19% on each of the four tiers offered to employees, for an annual savings of 30k. Developed Compensation Policy as well as job hierarchy with accompanying salary ranges to ensure internal equity when hiring, promoting and transferring employees. Passed 1st internal audit with 0 errors out of 100 compliance items and 2nd internal audit with 0 errors out of 30 compliance items.
Provident Royalties, LLC Dallas, TX 2007 – 2009 Director of Human Resources (Company went into bankruptcy) Led recruiting function in a start up environment, using direct hire and 3rd party methods to grow company from 13 employees to 75 employees in first year while adding new departments, and industry experts to head each department. Renegotiated fees with staffing vendors to save 25% on temporary labor fees and 5% on direct hire fees, saving the company approximately $25,000 on staffing costs in the first year. Identified and procured a vendor that saved $150,000, in the first year, on company shipping costs. Drove development of Job Descriptions and Position Profiles for each position to assist in hiring decisions, direction for new employees, and Annual Performance Reviews, enhancing talent search and efficiency of hiring process. Initiated development of Benefit Plans from basic medical/dental to a full slate of benefits including company provided short term disability, flexible spending account, tuition assistance and wellness initiative. Drove creation of internet based company Portal to house company history, policies, employee benefit info, HR forms, Summary Plan Descriptions, Job Descriptions/ Position Profiles, at no cost to the company. Initiated/led Design and Implementation Team to address Mission, Vision, Values Statement, keeping emphasis on values in day to day business across all departments aligned to business plan. Led committee to develop 1st Annual “Excellence” Awards, given to non-managerial employees, based on: personal integrity, accountability, team player, work ethic, taking on responsibility, notable impact on company by production of work and quality of work.
Continental Cabinets Mfg. Inc. Dallas, TX 2006 – 2007 Director of Human Resources (Company sold) Led direct hire recruiting effort of over 400 employees in five months to include management positions as well as hourly production line positions to total over 1,000 employees. Responsible for revamping internal recruiting, identifying vendors and negotiating terms and fees managing a $150,000 advertising budget—billboards, radio, and print media for major hiring initiative to meet new business demand. Provided monthly HR metrics to Sr. Executives detailing recruiting statistics: time to fill, turnover, and tenure while supervising seven direct reports.
Dorita C. Coen
CWork Wireless LP Ft. Worth, TX 2004 – 2006 Sr. Manager of Human Resources (Left for better opportunity) Company began operations on 4/19/04 with a staff of three. Responsible for all growth efforts, hiring a total of 300 employees by 7/1/05, including all management and supervisory staff. Staffed a 2nd shift of 4 production lines—recruited staff of 60 employees in 7 weeks. Production goals were increased by 100% from Jan. 2005 to March 2005 while headcount increased by 29% from Jan 2005 through March 2005, Quality Audit was consistent at 99.6%. Held employee turnover to 7% average. Structured HR department including creation of handbook, policies/procedures, legal and compliance issues. Responsible for tracking HR Metrics and reporting them to the GM and VP of Repair monthly. Developed/led a Manager Training program targeting needs of Managers.
Dorita Coen Consulting Human Resources Consultant Dallas, TX 2000 – 2004 Consulted for multiple high profile clients in seven different industries including: ecommerce, manufacturing, collections, non-profit, aerospace, healthcare, and food/beverage. Identified $300,000 loss due to mismanagement of temporary labor, driving corrective action plan to eliminate waste and ensure efficiency. Addressed all federal/state regulatory issues bringing companies into compliance. Led business foundation work of companies creating job descriptions and position profiles, using point factor method to evaluate value of jobs, create job families and appropriate market based salaries. Conducted market based salary survey, created job grades and accompanying salary ranges. Drove comprehensive HR Audits to identify risk and created action plans to bring organization into compliance. Represented companies in multiple EEOC cases conducting all investigations and preparing all materials. All cases were won or entirely dismissed by judges assigned.
Celestica, formerly EPS Wireless Inc. Dallas, TX 1996 – 2000 Director of Human Resources Implemented a standardized process for conducting annual consolidated reviews saving the company 22% on payroll of 350 employees without decreasing the merit budget. Instrumental in reducing turnover rate to 10% and Reduced UI rate to .54%. Implemented paired comparison method to rank employees during merit review process. Researched and developed management training modules: Diversity/Sexual Harassment, Legal Interviewing, Performance/Merit Reviews, and New Hires/Terminations. Constructed business foundation for Performance Management, by conducting a job analysis for all positions, developing job descriptions, using NMTA (National Metal Trades Association) point factor method to evaluate all positions and create a job hierarchy, assigning all positions to job grades with accompanying salary ranges. Developed Compensation Policy, providing equity and consistency in pay practices, promotions and transfers.
Dorita C. Coen
Education Fort Hays State University Hays, KS Master’s of Science in Administration -- 4.0 GPA Work from Master’s research was published nationally and internationally in 3 prestigious periodicals. Oklahoma Panhandle State University Bachelor of Science in Education -- Graduated Magna cum Laude Certifications SPHR, Senior Professional of Human Resources (current since 1999) Certified Advanced Behavioral Interviewer 2/2012 Certified in emotional intelligence-based ZERORISK Hiring System Profile 3/2012 Goodwell, OK
Dorita C. Coen