Encino, CA 91436
Cell: (213) 500-5093
Experienced senior executive general manager with strong background in multi-site pharmacy operation
management, strategic and tactical planning, P&L responsibility, staff and business development, vendor
and personnel management. Effective team leader with business acumen, communication skills and a
proven track record of achieving bottom line results. Demonstrated integrity, openness, fairness and team
building ability in rapid growth environment with the vision to analyze issues, solve problems, initiate
change and implement new processes while maintaining a positive atmosphere.
UNITEDHEALTH GROUP/OPTUMRX, Cypress, California 2006-2014
Nationwide mail service pharmacy of large healthcare/pharmacy benefits manager (PBM), a Fortune 25
Pharmacy Operations Manager/Site Manager 2006-2014
Functioned as manager and Pharmacist-In Charge (PIC) for a state licensed and Utilization Review
Accreditation Commission (URAC) accredited mail service facility. Responsible for operations, budgets,
staff performance, quality and personnel management; ensuring to meet business goals and objectives.
Led start-up of new facility, successfully assembled and developed high-performing team of 300+
pharmacists, technicians and clerks, whose productivity improved overall by 40%, as measured in
cost per Rx and Rx per FTE hour.
Increased pharmacist productivity by 90% (highest-ranked among all sites and surpassing company
goal by 24%) pharmacy technician by 60%, while maintaining dispensing accuracy above 99.98%.
Managed workload effectively, exceeding client contractual performance requirements and member
expectations by maintaining prescription turnaround time less than two-day standard.
Designed, developed and implemented “Dashboard” tool by providing data, monitor and information
to track business performance and optimize staff allocation across all facilities on daily basis.
Evaluated workflow, streamlined processes, interpreted data and corroborated with project
management team using LEAN Six Sigma approach to identify deficiencies, reduce waste and
developed improvements to increase efficiency and quality within and across departments.
Achieved high employee engagement score (overall above 70%) and low voluntary turnover (less
than 7% per year) by leading team with open-door policy and hands-on approach, motivating staff by
communicating clear expectations and feedback, promoting teamwork, individual contributions.
Maintained high morale, job satisfaction and work/life balance by providing staff flexibility in shift
scheduling, telecommuting, job cross-training, project participation and recognitions.
Minimized quick quit (less than 10%) and increased retention rates of new hires by implementing
strong screening and interviewing processes, standardized candidate assessment, robust onboarding,
training and support.
Developed and collaborated with other sites to adopt best practices and implement department-wide
Workplace Guidelines for managers and supervisors at each site to ensure clarity and consistency in
Maintained perfect record of compliance with all local, state and federal rules and regulations.
PHILIP HO - 2 -
HORTON & CONVERSE PHARMACIES, Newport Beach, California 1980–2006
An upscale professional full-service retail pharmacy chain covering strategic locations in Southern
Vice President-Director of Operations, Newport Beach, California 1988–2006
Provided leadership and direction on overall store operations of pharmacy, front-end and medical supplies
departments; including strategic planning, business development, P&L responsibility, budgets as well as
personnel management, recruitment, retention and employee development.
Developed and executed successfully initiatives in marketing, promotions, training, inventory control
and staffing that achieved and maintained stores’ profitability by maximizing sales and reducing
Strategized competitive edge and expanded business base through collaboration with physicians to
promote and market durable medical equipment, home health supplies, compounded medications,
quality generics and niche products such as wellness and nutrition to target patients.
Promoted service-centric and differentiated customer experience concept to local patient base the
trusted Horton & Converse brand, its unique locations, special services, and convenience of one-stop
shopping to drive sales.
Maintained profit margin by negotiating best acquisition drug cost, favorable contract terms,
discounts and rebates with wholesalers, manufacturers and various vendors during period of reduction
in drug reimbursements by third party insurance plans.
Regional Director of Operations, Newport Beach, California 1986–1988
Supervised operations of store units located in Los Angeles, Orange and San Diego counties.
Developed employee handbook, adopted and assimilated best practices and innovations to standardize
operating policies and procedures across all stores.
Led and enhanced customer service through improved employee engagement, staff training and
development, and recognition programs.
Pharmacist Manager/PIC, Santa Monica, California 1980–1986
Increased sales and Rx volume significantly (over 30%) for the chain’s flagship store.
Generated a larger customer base by referrals through a concentrated networking and detailing effort
to local physicians and medical center.
BS in Pharmacy, Rutgers University, Piscataway, New Jersey
Executive Management Program, Cornell University, Ithaca, New York
Licensed Pharmacist in the states of California, Oregon, New Jersey and Tennessee.
Attended international pharmacy conferences held in China and Japan as an invited guest speaker.
Presented various pharmacy topics to visiting delegations to the U.S. by chain drugstore owner-operators,
pharmacists and business professionals from Asian countries.
California Pharmacist Association (CPhA)
Pharmacists' Professional Society of the San Fernando Valley (PPSSV)