Riverside, California 92506
951.662.0539 [email protected]
SUMMARY OF QUALIFICATIONS
Dynamic, visionary and dedicated Human Resources professional with 10 years experience,
excellent educational credentials augmented by extensive hands on-experience partnering
with management to formulate and implement key strategies to attract, develop and retain
the staff required to further organizational goals.
Agile critical thinker and analyst, creative problem solver and insightful strategic planner, with
significant strengths in driving staff engagement, productivity and loyalty.
Skilled in tracking meticulous detail in challenging tasks while flourishing in fast-paced and
deadline-driven work environments.
Exceptional communication, interpersonal, collaborative and conflict resolution abilities with
diverse stakeholders at all levels.
Proven leader and mentor in building and motivating high performing cross-functional teams.
Results-oriented, organized and focused decision-maker, adept at handling priorities.
Human Resources Management
Recruitment & Retention
Policy/Procedure Development & Enforcement
HR Best Practices
Contract Negotiation & Compliance
Team Leadership & Motivation
Compensation & Benefits Administration
Staff Training & Development
Strategic Analysis & Planning
Mediation & Conflict Resolution
COMMUNITY HEALTH SYSTEMS, INC. (CHSI), Moreno Valley, California 2006 to 2014
Non-profit Federally Qualified Health Center (FQHC), providing primary medical and dental services
to low income, uninsured and underinsured persons, with 150 employees operating 5 community
clinics in 3 California counties.
Human Resources Director (2009 to 2014)
Human Resources Manager (2008 to 2009)
Provided full spectrum HR management, encompassing recruitment, onboarding, training,
development, evaluation and retention, in alignment with all institutional goals and strategies.
Developed and enforced policies, administered compensation and benefits, ensured safety and
regulatory compliance, participated in legal investigations and hearings, resolved
concerns/complaints and handled community/public relations. Provided senior management with
data and expert advice on HR issues to facilitate strategic analysis & planning. Supervised a team of
two human resource generalists, a human resources assistant and a credentialing specialist.
Lowered monthly turnover to only 4% by expanding the onboard training/development
program and by enhancing the overall quality of employee training.
Achieved a significant reduction in worker’s compensation claims by executing a sweeping
program of efficiency, productivity and safety initiatives at each clinic.
Completely rewrote the personnel and benefits manual, created new annual performance
evaluation forms for exempt/non-exempt staff, and formulated a comprehensive employee
training documentation checklist.
Decreased unemployment claims, resulting in considerable savings to the company, through
strict adherence to policies, procedures and HR best practices in carrying out of employee
corrective actions and terminations.
SONYA DEW Page 2 951.662.0539 [email protected]
Human Resources Director (2009 to 2014); Human Resources Manager (2008 to 2009),
COMMUNITY HEALTH SYSTEMS, INC. (CHSI), Moreno Valley, California, continued:
Boosted morale and staff cohesiveness by initiating the company’s 1st all-employee meeting
and holiday party, with formal awards and recognition for years of service, a celebration so
popular that it became an annual event.
Enhanced team spirit and organizational solidarity by developing and launching a quarterly
Promoted to membership on the senior management team after less than 1 year as HR
Manager in recognition of outstanding performance.
Human Resources Generalist (2006 to 2008)
Administered new hire, termination, leave of absence, unemployment and worker’s compensation
processing, personnel files/documentation, recruitment arrangements, staff orientation and
employment verification. Attended unemployment hearings and coordinated staffing of positions
open due to sickness, leave of absence or other circumstances. Supervised one HR assistant.
Earned consistent recognition as a knowledgeable, accurate and dedicated professional.
Additional Experience (details upon request):
HR Coordinator, AETNA HEALTH PLANS, San Bernardino, California. Streamlined organizational
procedures and slashed operational costs by spearheading a series of Continuous Quality
Improvement program classes for staff and management.
Benefits Administrator, Astro Business Solutions Canon, Gardena, California
Master of Business Administration (MBA), Human Resource Management (2014)
La Sierra University, Riverside, California
Bachelor of Arts, Communication
California State University San Bernardino, San Bernardino, California
Human Resources Certificate
University of California Riverside Extension, Riverside, California
Society for Human Resource Management (SHRM)
Professionals in Human Resources Association (PIHRA)
Current Local Affiliations:
Finance Chair, Inland Empire Society for Human Resource Management Board
Member, City of Riverside Human Resources Board
Microsoft Office (Word, Excel, Outlook & PowerPoint), Microsoft Publisher,
Windows & Mac Hardware & OS