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Carolyn DeCapua
Long Beach, CA 90806
562-787-5522
[email protected]
Human Resources Specialist
Summary: Accomplished individual with over 12 years of experience in leadership roles
with an emphasis on Human Resources. Skilled at recruiting, hiring, onboarding, training,
counseling and terminations. A tough problem-solver, with a compassionate heart.
Loehmann’s, Tustin, CA 2002-2014
General Manager / Human Resources
Human Resource Skills and Experience:
Recruited effectively at 3 college campuses to hire outstanding candidates.
Hired and trained 5 to 8 new employees on a monthly basis.
Developed rigorous “onboarding process” to minimize turnover rate.
Attained an 85% participation rate with the company’s 401(k) Program.
Achieved 100% score for compliance with employment folders for monthly audits.
Maintained a 90%+ score for monthly safety audits.
Scheduled 20 employees weekly to achieve timely, efficient work flow.
Delivered annual reviews to 30 employees working in retail store environment.
Reviewed 25-30 annual insurance applications before submitting to corporate.
General Management Skills and Experience:
Developed outstanding reputation for “fixing” retail stores that were performing
badly, & was continually reassigned to fix stores on East Coast and in the Midwest.
Solved 10-15 problems daily with internal and external customers.
Trained employees weekly to compare sales/revenue reports with cashier tally logs.
Analyzed monthly P&L Statements ranging from $10M to $100M in annual revenue.
Achieved remarkably low turnover rate of 3.5% by creating a team environment
where mutual respect for team members and customers was paramount.
Technical Skills: Microsoft Word, Excel, PowerPoint, Outlook, Internet Explorer
Education:
Brooklyn New York College, Brooklyn, NY – General Coursework
Society of Human Resources Management (SHRM) – Currently enrolled in on-line
program to receive Certificate for Professional Human Resources
“Trained to train” Store Managers to Implement California Harassment Free Program