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Louis J. Cameron
10 Taffrail Road #4 Quincy, MA 02169 (617) 892-5528
[email protected] SUMMARY A highly experienced customer service and administrative assistant with excellent communication and organizational skills, as well as over 7 years in customer service, seeking a position where these skills will add similar or greater value. EXPERIENCE January 2008 To Present Neighborhood Health Plan – Boston MA Clinical Support Administrative Coordinator (March 2008 – Present) Receive, sort, and distribute all incoming Prior Authorization request to the proper Clinical Support Coordinators. Provide support to the entire Clinical Support Department. Transfer calls to appropriate staff or field representatives. Order and maintain inventory of supplies for the Clinical Department. Maintaining the office daily to be in effective working order. Sort and distribute postal & inter-office mail daily. Customer Care Center Representative (January 2008 – March 2008) Answer phones and respond to members and providers requests, providing accurate information and solutions. Provide members and providers with policy and benefit information for multiple health plans. Transfer calls to appropriate staff or field representatives. Identify, research, and resolve any issues as necessary. Complete call logs and reports. Recognize, document and alert the supervisor of trends in customer calls. April 2007 To December 2007 The Charles Realty – Boston MA Independent Real Estate Agent (August 2007 – December 2007) Coordinated and negotiated high volume apartment rentals in Boston. Marketed properties, screened candidates, and represented landlords to ensure business profitability. Utilized excellent presentation, analytical, interpersonal and organizational skills. Contacting leads, managing and updating our extensive database of listings, working with both clients and landlords. Office Administrator (April 2007 – August 2007) Maintained a professional office environment, greeting clients and answering telephones. Prepared paperwork for both Rental and Sales Departments (Advertisements, MLS & Link listings, lease paperwork, Purchase & Sale agreements, invoices, schedules, etc.). Reported to the Principle of the company, as well as the Rental and Sales Managers. Prepared and made daily bank deposits and opened/closed escrow accounts. Ordering of supplies for the entire office. Maintaining the office daily to be in effective working order. Sorting mail and distributing it daily along with receiving and processing of express packages. LICENSURE Licensed Real Estate Salesperson – License No. 009505124 Issued by the Commonwealth of Massachusetts, Div. of Professional Licensure (Exp. 2010)