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P ATRI CI A M ILNER
IRVINE, CA 92604 | 714-422-8460
[email protected] |www.linkedin.com/in/patriciamilner
S U M M AR Y An enterprising and innovative mortgage executive with hands-on experience of end-to-end lending processes, inclusive of the originating, processing, underwriting, and closing functions of conventional, FHA, VA and home equity loans, as well as the pricing and shipping to investors. A lifecycle project manager providing insight into cost-cutting measures while improving production volume within budget guidelines but without expense to the quality of the loan portfolio. Adept administrator in performing cross-platform functionality in working across various departments to deliver a profitable loan portfolio along with costeffective management of resources (technical and human). CORE C OM PETENCIES Conventional Underwriting Government Underwriting Compliance Loss Mitigation Due Diligence Loan Modifications Foreclosure Defense Corporate Trainer Adroit Communication Skills Quality Assurance Customer Service Project Management Cross-generational Process Improvements Multicultural
P R O F E S S I O N AL E X P E R I E N C E
Manager, Loan Administration
PMA Advisors
2010-present
Irvine, CA
Delivers support and strategical assistance to lenders within various internal departments and closing agents in expediting mortgage transactions. Experienced in conventional, FHA and VA underwriting. A Certified FHA Credit Examiner. Collaborates with processing and underwriting staff and reviews files for completeness and accuracy prior to funding. Performs final review of files ensuring quality assurance and adherence to government compliance standards prior to sale to investors.
Assistant Vice President of Real Estate and Consumer Lending
Credit Union of Southern California
2008-2009
Whittier, CA
Reported to the Chief Operating Officer and Senior Vice President. Managed a group of 24 lending and collection analysts, of varying levels of expertise. Developed metrics-based decision models designed to mitigate risk with third-party investors. Directed training and cross-training on analyzing loan applications. Collaborated with sub-servicer, attorneys, appraisers, title companies and escrow agencies in creating and maintaining default management, foreclosure procedures, loan modification programs, fulfillment and servicing issues. Priced out the rates for the conventional loans on a daily basis. Interim Collections Manager for 8 months. Key Achievements: Managed three lending departments end-to-end while keeping overhead under budget Conducted portfolio risk assessment, identified key credit issues and coordinated appropriate responses thereby circumventing potential foreclosure risks Single-handedly underwrote all first and second real estate loans for all 8 branches of the credit union, alleviating the need to hire an underwriter and keeping overhead low Collaborated with attorneys in constructing residential jumbo mortgages for preferred borrowers, allowing a greater revenue of high quality loans Responsible for underwriting an unprecedented loan volume in excess of $53 million during a four-month period Performed post-closing review of files to clear exceptions, resulting in successful regulator audits and a portfolio of saleable loans
Patricia Milner
Created loan analysis guidelines for underwriting and loan modification requests and established parameters of credit worthiness. Instructed loan consultants to provide Members with various alternatives to avoid foreclosure. This innovative concept reduced the delinquency rate by 22% Completely revised mortgage loan-level standards to policy and procedures and in compliance with State and Federal regulations, resulting in an immediate increase in volume of 54% and a drastic decrease in deficiencies Reduced overhead in the Collections Department by 27% by revising work schedules and improving the inbound call queue
Regional Loan Production Manager
Downey Savings*
2006-2008
Anaheim, CA *FDIC Conservator for Downey Savings and Loan Assn., FA Recruited by the Senior Vice President of Lending and reported to the Regional VP of Production. Major focus was on bottom-line factors, including all aspects of retail loan origination and underwriting, expanding territory, company vision, strategic planning, financial product management and community promotions. Recruited, trained and supervised 11 loan officers. Redefined organizational structure, oversaw major deals and performed monthly financial evaluation of company results. Key Achievements: Executed on negotiation tactics regarding contractual agreements and various asset valuation techniques Succeeded in increasing regional productivity levels by 35% in very competitive marketplaces through pre-submission underwriting and prior to closing review of documents for accuracy and completeness Excellent track record of customer satisfaction with rate of retention in excess of 78% Instrumental in setting up and growing the company’s FHA loan programs which increased production volume by 37% Collaborated with IT Department in streamlining prequalification process with bottom-line efficiency increases of 57.8%
Mortgage Sales Manager
IndyMac Bank*
2001-2006
Irvine, CA *FDIC Conservator for IndyMac Bank FSB Reported to both the Chief Counsel and Senior Vice President of Lending. While there, held a number of positions with increasing responsibility. Supervised 15 loan officers. Acquired extensive background in conforming, FHA, jumbo and non-prime mortgages. Key Achievements: Analyzed loans for accuracy and clearing deficiencies Improved approval times by 23% through elimination of redundant processing steps in the loan application process. Provided remediation of loans that did not qualify through restructuring and repricing Coached and mentored a team of highly-motivated loan consultants in all operating policies and procedures, resulting in 75% higher productivity levels Annually conducted first-time homebuyer seminars for members of the Los Angeles County Bar Association as well as community organizations
Assistant Vice President-Branch Support-Wholesale Division
Countrywide Home Loans
1999-2001
Santa Ana, CA
Reported to the Regional Vice President of the wholesale division, America’s Home Lender. Directly and indirectly supervised 35 people in 11 branches nationwide. Supported the technical and operational functions of the branches when overflow situations arose. Performed underwriting, document preparation, funding support when needed. Interfaced with the VP of Branch Support, compliance analysts and all branch managers. Identified and implemented business solutions on an ongoing basis. Key Achievements:
Patricia Milner
Single-handedly turned around a $100 million portfolio of non-performing loans through analysis of errors and omissions and instructing regional branches to cure and re-record (if warranted) Selected to troubleshoot and turn around low-performing branches throughout the Western US. Improved production underwriting volume and efficiency through training and hands-on management. Increased volume and quality of loan originations by 67% Highly skilled in identifying and resolving complex problems and staff issues, resulting in higher productivity and optimized sales activity Hands-on participation in all aspects of loan underwriting, processing, funding and documentation in high-pressure situations
Due Diligence Transaction Manager
Principal Portfolio
1996-1999
Santa Ana, CA
Managed a team of 30 due diligence underwriters contracted by major lenders throughout the country as well as U.S. Territories. Client base included Credit Suisse, Goldman Sachs, Deutsche Bank, Banco Popular, Doral Mortgage, JP Morgan Stanley and Merrill Lynch. Demonstrated knowledge of key/critical factors affecting financial success of the projects in the portfolio for key investors in secondary market. Key Achievements: Managed a portfolio comprising various conforming and non-conforming loans that were both conventional and FHA loans with the objective to minimize pro forma
variances Developed collaborative working relationships with client lending institutions in their Finance Department, Legal Department, and Accounting Department Prepared clear and concise Committee presentations that thoroughly evaluated all relevant project risks and identified proper resolution strategies Independently completed quarterly asset performance reviews and identified and implement asset management strategies required to achieve project returns forecasted at acquisition Previous work experience includes branch manager, loan officer, corporate trainer, compliance officer, and FHA underwriting manager. E D U C AT I O N AN D C R E D E N T I AL S Current certification coursework include: Compliance 2011 A to Z, FHA Credit Examiner (2012), FHA Underwriting (2012), VA Underwriting (2012) M.A. Degree in Finance and International Business Webster University – St. Louis, MO B.A. Degree in Business Administration University of New Mexico – Albuquerque, NM ≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈ T ECHNOLOGY C OM PETENCIES MS Word, Excel, PowerPoint, Encompass, Empower, CoWWW, Symitar, eMits, Desktop Underwriter ≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈≈ ACHIEVEM ENTS Founder, Leaders in Mortgage Lending Management of Orange County Group (2012) Created a program to fund the California State University Fullerton’s Mortgage Studies Scholarship Program
Keywords: management, FNMA, audit, troubled debt restructure, closing, underwriting, FHA, operations, prospecting, origination, sales, retail, wholesale, conforming, jumbo, non-performing, leadership, mortgage, loan modification, policies, quality assurance, compliance, procedures, servicing, administration, portfolio, analysis, metrics, investors, secondary market, pricing, lending, VP, loan modification, due diligence
Patricia Milner