Mitel® 5000 Communications Platform (CP)
5312 IP Phone Quick Reference Guide
This guide provides information for frequently used features. For more information about these and other features, refer to the user guide. For voice mail information, refer to the voice mail user guide for your system.
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Name Handset Display Ring/Message Indicator
Description The handset is hearing aid compatible (HAC). If you are using a headset or if you are in Handsfree Mode, you do not need to use the handset. Provides a two-line, 20-character viewing area for using features and identifying callers. When idle, the display shows user information and the time and date. Flashes or stays lit to indicate call, message, and feature activity. Indicator Signals Rapidly flashing Slowly flashing On Off Description You have an incoming call. You have a waiting message or callback message. You are on a call or using a feature. Your IP phone is idle.
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Feature Buttons Dialpad Buttons Programmable Buttons External Speaker
Provide quick access to commonly used features. See “Feature Buttons” on page 2 for descriptions. Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter characters when using features that require text input. Provide 12 programmable buttons. The top seven buttons on both models are programmed by the system administrator and cannot be reprogrammed. However, you can program the remaining buttons for quick access to features or speed-dial entries. Provides audio for handsfree calls and background music.
Document Part Number 835.3293-1, February 2011 Mitel® is a registered trademark of Mitel Networks Corporation. © 2011, Mitel Networks Corporation. All other products and services are the trademarks of their respective holders. All rights reserved.
QUICK REFERENCE GUIDE
Feature buttons provide quick access to commonly used features. See the following table for descriptions. Button (Up) (Down) (Speaker) (Mute) (Directory) Action Provides volume control. Scrolls through feature options. Activates Handsfree Mode. Activates features. Mutes the microphone during a call. Activates the contact and feature DIrectory. Activates features while on a call. (Special) The (Special) button does not cancel features. To cancel features, press the Star button (*). Calls the last external number dialed. You cannot redial internal numbers. Places the current call on hold. Left/Backspace when entering dialpad characters. (Transfer) Transfers the current call. Right/Forward when entering dialpad characters. (Message) Connects to voice mailbox and notifies when you have messages. Toggles between Alpha Mode and Numeric Mode when entering dialpad characters.
Feature ACD Agent – Log In/Out Automatic IC Call Access – On/Off Automatic Trunk Call Access – On/Off Background Music – On/Off Call Forward – All Calls Call Logging Conference Default Station Directory Display Time And Date Do-Not-Disturb – On/Off Dynamic Extension Express – On/Off Dynamic Extension Express Handoff Handsfree – On/Off Headset – On/Off Hold – Individual Hold – System Hot Desk On/Off Hunt Group – Remove/Replace Message – Cancel Left Message Message – Delete Message Message – Leave Message Message – View Messages Menu Microphone Mute – On/Off Page Receive – On/Off Program Buttons Program Station Passcode Programmable Buttons – Default Queue (Callback) Request Record-A-Call Reverse Transfer (Call Pick-Up) Ring Tone Selection Station Speed Dial Station Speed Dial – Programming Switch Keymap System Forward – On/Off System Speed Dial View Button Assignments
Code 328 361 360 313 355 333 5 394 307 300 372 364 388 319 317 336 335 348 324 366 368 367 365 314 325 397 392 395 6 385 4 398 382 383 399 354 381 396
Commonly Used Feature Codes
Most of the following feature codes work when your IP phone is idle. However, if you are on an active call or if the IP phone is off-hook, you may need to press (Special) to activate the feature before you enter the feature code. If you make a mistake when entering numbers or characters, you can press (Hold) to move the cursor to the left and delete the characters entered, or you can press * to cancel the feature. Contact your system administrator for more information about system features.
QUICK REFERENCE GUIDE
Lift the handset, or press (Speaker) to answer a call while using a headset or to answer a call in Handsfree Mode.
Placing Ad Hoc Conference Calls
1. While on the first call, press the Conf button to place the call on hold. CALL NEXT PARTY TO CNF appears. 2. Place a call to the next conference party. For external calls, press the Outgoing button or enter the Outgoing Call access code (8 is the default code), and then dial the number. 3. After the party answers, announce the conference, and then press the Conf button to place the call on hold. If necessary, repeat this step to add the remaining conference party. 4. Press the Conf button again to start the conference. CNF IN PROGRESS appears.
Placing Emergency Calls
Dial the emergency number (911 U.S. or 999/112 Europe). The system immediately places the emergency call as soon as you dial the number, even if you do not select an outside line.
Placing Internal (Intercom) Calls
With or without the handset lifted, dial the extension number. If you enter incorrect digits, you can press (Hold) to move the cursor backward, deleting the last digits entered. If you are using Handsfree Mode, listen for the double tone, and then begin to speak.
Viewing and Responding to Messages
1. With the handset on-hook, press (Message). Messages are displayed as first in/first out. If there is more than one message, you can repeatedly press (Message) to scroll through the messages. 2. When the desired message is displayed, press #, or lift the handset for privacy, and then press # to respond. (If your handset is off-hook and you press (Message), you automatically place a call to the party or message center who left the message.)
Placing External Calls
Press the Outgoing button, an unlit Call button, or enter the Outgoing Call access code (8 is the default code), and then dial the number.
Redialing External Numbers
With or without the handset lifted, press the (Redial). The system automatically selects a line and dials the number.
1. Press the DND button, and then do one of the following:
Transferring Calls to Other Extensions
1. While on the call, press (Transfer), and then enter the extension number. 2. Do one of the following:
(Up) or (Down) to scroll through the messages. message.
Wait for an answer, announce the call, and
then hang up. If the extension is unavailable, press the flashing IC or Call button to return to the caller.
Enter the two-digit number for the DND
2. After selecting the message, enter the additional text for the DND description, if applicable. 3. Press handset. (Speaker), or lift and replace the
Hang up to transfer the call and disconnect
the call from your IP phone.
1. Press the Fwd button, and then enter the feature code, if applicable. ENTER FORWARD DEST appears. 2. Enter the extension number, or press the Outgoing button or enter the Outgoing Call access code (8 is the default code), and then dial the telephone number.
Placing a Page Announcement
1. Press 7. 2. Enter the page-zone number (0 to 9). 3. After the tone, make your announcement, and then hang up.