PAUL I. ADAMS
Los Angeles, CA 90016 (661) 310-7987 • [email protected]
NETWORK SUPPORT ENGINEER Focused, certified, and experienced Technical Professional valued for maximizing IT functionality, enhancing networks and connectivity, and supporting healthcare and insurance initiatives, while optimizing the installation, configuration, and support of multiple infrastructures. A recognized Project Manager and Leader adept at successfully finishing projects on time and under budget while spearheading the timely adoption of critical hardware, software, and best practices. Consistently and cost-consciously improves organizational effectiveness, resolves problems, and consults effectively with users and stakeholders. CERTIFICATIONS CompTIA A+ CompTIA A+ CompTIA Network + CompTIA Security + Cisco Certified Design Associate (CCDA) Cisco Certified Network Associate (CCNA) Cisco Certified Network Associate Voice (CCNA Voice) Cisco Certified Network Associate Security (CCNA Security) Cisco Certified Network Professional Security (CCNP Security / CCSP) Certified Novell NetWare Administrator (CNA) Microsoft Certified Systems Engineer (MCSE 2000)
CORE COMPETENCIES AND TECHNOLOGY Testing • Configuration • IT • Lenovo • Strategic Planning • Systems Engineering • Network Engineering • Development •Applications • Continuous Improvement • Database • Enterprise Systems • Training • Resource Management • Documentation • Migration • Cisco • VoIP • Citrix • FaxPress • Microsoft • Polycom • Dell • Compaq • HP • SonicWALL • Novell • PROFESSIONAL EXPERIENCE THE CENTENNIAL GROUP Bakersfield, CA 2007 - 2011 IT Technician Subject Matter Expert for this healthcare and medical practice Management Company responsible for handling IT support requests from internal and external clients. This related to all business office technology, including workstations, servers, printers, networks, hardware and software issues. Fully engaged in offering technical support across a range of product working directly with clients via phone, remote sessions and onsite to diagnose and resolve PC, network and server issues. Providing IT Support relating to Microsoft’s core business applications and operating systems. Monitoring management system alerts and notifications, and responded accordingly through service tickets. Performed hardware diagnostics and executed or coordinated repairs in a timely fashion to ensure customer satisfaction. Delivering technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security, VPN, Terminal Services, and Citrix. Developed time and cost saving procedures for publishing ad hoc statistical utilization reports using EMR, proprietary claims medical software and Microsoft Office 2007 Professional software.
Paul Adams Continued [email protected]
Page 2 STATE FARM INSURANCE Bakersfield, CA 1999 - 2006 Technical Services Specialist V Recognized Professional who independently made timely and accurate decisions regarding prioritization of trouble calls and customer service issues. Quickly and thoroughly analyzed and resolved network hardware and software problems, while monitored network systems performance. Installed and maintained network workstations and servers. Replaced computer terminals with Windows 95 / Novell workstations. Migrated Windows 95 / Novell workstations to Windows NT workstations. Migrated Windows NT workstations to Windows XP workstations. Migrated Windows NT Server Farm to Windows 2000 Server Farm. Life/Health Underwriting Supervisor 1997 - 1999 Experienced leader who made critical staffing recommendations and coordinated activities in the Greater California Underwriting Unit. Concisely performed actions necessary for the selection and proper classification of life and health insurance risks. Life/Health Premium Collections Supervisor 1995 - 1997 Oversaw the critical activities of a team of Premium Collections Specialists, responsible for obtaining past due and unpaid Life and Health insurance premiums. TRANSAMERICA OCCIDENTAL LIFE Los Angeles, CA 1981 - 1994 Department Manager Sales and Field Compensation Support Long-term and valued professional, who generated revenue, successfully managed people and projects, and enhanced team activities. Managed the team responsible for the daily accuracy and long-term sufficiency of the Production Reporting and Field Compensation Information Systems. Replaced computer terminals with Windows 3.1 / Novell configured workstations. Developed the Field Address Mailing system. Chairperson of the 1991 TQM Management Conference. Created the Executive Business Recovery Plan . Battalion Chief during a mock emergency disaster conducted by The Los Angeles City Fire Department responsible for the deployment, monitoring, and assessment of emergency resources and services. EDUCATION Bachelor of Arts, Sociology California Lutheran University Thousand Oaks, CA Los Angeles City Fire Department Disaster Recovery Training