98 Summit Way • Roanoke, VA 24014 • 540-819-7483 • [email protected]
OBJECTIVE Accomplished, results-oriented Professional interested in continuing work in Management/Administrator . SUMMARY OF QUALIFICATIONS • Skilled in all aspects of management and accounting, posting debits and credits, reconciling accounts, generating invoices, monthly statements and ensuring accuracy and completeness of data, negotiating sales contracts and respond to guest request. • Proficiency in managing all types of personnel. • Proven ability to identify and implement improvements to streamline processes and increase efficiency and productivity. • Excellent computer skills; proficient with Microsoft Word, Excel, Access, Power Point SRS Freedom Chart Manager, Misys Tiger, Visual Matrix reservation system and Outlook. Able to learn proprietary systems/applications quickly and easily. PROFESSIONAL EXPERIENCE Best Western Inn at Valley View – Roanoke, Virginia Sales Manager 2009-present Develop and implement sales and marketing strategies for the hotel, including securing new accounts and maintaining existing accounts, to maximize the profitability of the hotel and maintain customer satisfaction. Sell hotel guest rooms, catering services, and meeting space through direct client contact to maximize total rooms revenues and profits. Establish client base of organizations, associations, and SMERF accounts through direct outside and inside sales effort. Develop and maintain relationships with key clients in order to produce group and/or convention business. Negotiate guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines. Confirm in writing to the client all requirements via sales contract. Conduct tours of the hotel and meeting space and entertain qualified potential clients. Respond quickly to guest requests and follows up to ensure guest satisfaction. Responsible for maintaining sales files, ACT database, OnQ Sales and Events, and developing weekly and monthly sales reports in accordance with the sales procedure standards. Key Contributions: Maintained Facebook and Twitter pages for the hotel, giving it a social media presents. Negotiated two major contracts that resulted in over $100,000 of revenue for the hotel over a six-month period.
Jefferson Surgical Clinic – Roanoke, Virginia Medical Records Manager 2007-2009 Manage the Medical Records Department, Front-End Receptionist, and Switchboard for both JSC locations. Ensure all operations, decisions, and judgments are in compliance with HIPPA standards and regulations. Plan and develop HIPAA policy manual in accordance with state and federal regulations. Appointed Privacy Officer for the facility. Plan and develop job descriptions, standard HR forms, and HR policies. Prepare annual reviews and maintain personnel records. Proficient in using SRS Freedom Chart Manager (EMR system) and the appointment scheduler, Misys Tiger. Trained all existing and new employees on the EMR system and kept abreast of any changes/improvements of the software. Key Contributions: Streamlined the practices medical records by coordinating the process of paper MR to EMR. Excelled in job performance, continually taking on increased levels of responsibility and taking the practice to new levels of excellence and patient care. Acting Practice Administrator when Administrator is not available. Privacy Officer for facility, interacting with attorneys and physicians on a regular basis. Lewis-Gale Medical Center – Salem, Virginia PBX Coordinator 2000 – 2007 Manage a team of 11 operators to insure quality support for hospital staff and satisfy patient/caller needs. Ensure all operators decisions and judgments are in compliance with HIPPA standards and regulations. Prepare annual reviews and maintain personnel records. Maintain current and orderly records to include paging logs, compliant information, census reports and physician data. Plan and develop emergency code procedures in accordance with JACO and state regulations. Coordinate and prepare emergency department schedule rotations for all active physicians in accordance with JACO regulations. Key Contributions: Streamlined departmental schedules to increase hospital savings by approx. $10,000 yearly. Excelled in job performance, continually taking on increased levels of responsibility. 9+plus years of experience in medical communications. Carilion Health Systems – Roanoke, Virginia PBX Operator 1998 – 2000 Communications Operator for Carilion Roanoke Community Hospital, Carilion Roanoke Memorial Hospital, Carilion Rehab and Cancer Center. Serve as central link of communication between the hospital, patients, medical staff and the general public. Act as paging operator, dispatching beeper pages for physicians and medical staff support. Execute major code procedures.
Key Contributions: Excelled within a fast-paced environment, continually taking on increased levels of responsibility. First Union National Bank – Roanoke, Virginia Recovery Clerk 1991 – 1996 Ensured accurate and timely processing of accounting data. Performed accounts receivable functions, posting revenue to recovery accounts. Collaborated with the recovery department to research and problem-solve any unidentified payments. Accurately entered transactions into proprietary company accounting system. Key Contributions: Demonstrated talent for quickly learning new tasks and completing assignments ahead of schedule while maintaining a high degree of accuracy. Contributed substantially to reducing outstanding accounts receivables through improved collections processes. EDUCATION Certificate in Computer Technology, 1987 ECPI – Roanoke, Virginia Studies in Administration of Justice, 1988-1990 Virginia Western Community College – Roanoke, Virginia