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Gap Inc Direct Seasonal Hiring Apply online at WWW.GAPINC.COM/CAREERS
Seasonal Customer Service Consultant - Tier I
ESSENTIAL DUTIES & RESPONSIBILITIES: • Ability to identify and report any critical or reoccurring customer service issues to Supervisor. • Manage customer inquiries by providing product information and processing orders. • Ensure a superior customer experience that fully supports the Gap Inc. brand promises. • • • Possess exemplary customer service skills. Ensure timely, one-call resolution with customers. Utilize suggestive sales techniques to meet established targets
• Demonstrate conflict resolution and interpersonal communication skills in order to help deescalate customer issues while remaining empathetic in tone and demeanor. • Utilize effective time management and prioritization skills in order to handle a high volume of calls in a fast-paced environment. • • • Comfortable working in a team focused environment. Flexibility and adaptability to rapid change. Initiate and maintain professional communication.
• Maintain motivation, identifying personal strengths and opportunities and work with supervisor to develop career enhancing skills. • Ensure effective communications—up, down and across the business.
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Seasonal Customer Relations Representative
ESSENTIAL DUTIES & RESPONSIBILITIES: • Ability to master and use all of customer relations’ technical resources to resolve customer issues in a timely manner. • Efficient time management in order to support department service level goals. • issues. Ability to identify and log critical or reoccurring customer service
• Ensure a superior customer experience measured through quality monitoring that fully supports the Gap Inc. brand promises including retaining and building customer loyalty. • Consistently and successfully deescalate customer issues while remaining empathetic in tone and demeanor. • Recognize and act on Gap Inc.’s behalf to capture our customers’ feedback. • Act as a customer advocate by researching and resolving complex customer concerns in an accurate and timely fashion. • Become an expert on brand policies and procedures in order to provide accurate information to both internal and external customers. • Maintain a strong working relationship with our customers, including field teams, contact center teams, and vendors. • Achieve all stated effectiveness and efficiency metrics including, quality of service; call logging compliance and efficiency metrics outlined in Performance reviews. • Insure timely service of our customers by meeting customer relations Service Level goals, as set forth by Gap Inc. • Utilize professional conflict resolution and interpersonal communication skills.
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Brought to you by SomaliCAN.org • Provide call support to the GID call center and customer service areas as needed. • Input all customer contact information in departmental database using a consistently accurate approach. • Initiate and maintain professional verbal communication within the department and across the business. Convey information to internal business partners via established processes. • Demonstrate Gap Inc.’s Principals of Integrity (POI) in daily interactions. • Maintain motivation, identifying personal strengths and opportunities and working with supervisor to develop career enhancing skills.
Seasonal Customer Support Specialist
ESSENTIAL DUTIES & RESPONSIBILITIES: Ability to research and resolve (clear, cancel, customer/bank follow-up) orders utilizing fraud tools.
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• Make outbound and receive inbound customer phone calls to limit fraud. Resolve customer issues while following the department guidelines for verification. • Resolve orders that are held for fraud checks utilizing the fraud tools while maintaining department goal set for chargeback’s. • Be comfortable working in a PC environment using an order entry system for order review, fraud review and order entry, and an email system for email management. • Working and resolving escalated contact center disputes which include possible high dollar amount appeasements and/or reshipments. • Ability to effectively communicate with banks and credit card companies. • Strive to enhance all business relationships by helping out teammates.
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Brought to you by SomaliCAN.org • quality. Use performance measures to control and enhance productivity and
• Actively receive and respond to feedback on performance measures. • Maintain and uphold all department standards including quality scores, business actions, and productivity levels. • Assist in all other areas of Gap Inc Direct including the call center and distribution center.
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Effectively identify customers’ needs and provide accurate
solutions. • Ensure a superior customer experience that fully supports the Gap Inc. brand promises including retaining and building customer loyalty. • Consistently and successfully deescalate customer issues while remaining empathetic in tone and demeanor. • Recognize and act on Gap Inc.’s need to capture our customers’ feedback. • Act as a customer advocate by researching and resolving complex customer concerns in an accurate and timely fashion. • Become an expert on brand policies and procedures in order to provide accurate information to both internal and external customers. Maintain a strong working relationship with our internal customers, including field and contact center teams.
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Effectively operate in a high paced work environment, multitasking several job responsibilities throughout a general workday.
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• Utilize professional conflict resolution and interpersonal communication skills. • Consistently maintain a high level of accuracy in noting customers’ orders and correspondence via email. • Assisting in special customer support projects and maintain flexibility with regards to projects and job duties.
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Provide input and ideas to enhance systems and programs.
Initiate and maintain professional communications within the department and across the business. Convey information to internal business partners via established processes. • Demonstrate Gap Inc. Purpose, Values and Behaviors (PVB) in daily interactions. • Maintain motivation, identifying personal strengths and opportunities and working with supervisor to develop career enhancing skills. • Timely completion of work.
Seasonal Merchandise Processor
MINIMUM QUALIFICATIONS: • High school diploma or GED Certification - preferred
• Basic computer (10-key experience) & basic math skills (add, subtract, multiply, divide) • • • Enthusiasm for customer service Must be at least 16 years of age Distribution services or warehouse experience preferred
• A moderate level of proficiency in speaking & understanding written & spoken English is required for this position PHYSICAL QUALIFICATIONS: • • • shift • Stand and walk for up to 100% of shift Ability to lift, push, pull up to 50 lbs. Ability to lift, push, pull up to 20-30 lbs. for approximately 80% of Ability to go up and down stairs up to 10% of shift
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Brought to you by SomaliCAN.org • • • orders Reach at shoulder level for approximately 80% of shift Reach overhead for approximately 50% of shift Must have sufficient arm/hands dexterity to process merchandise
• Sufficient sight to accurately read product labels & safely move throughout the distribution center ENVIRONMENTAL FACTORS: • All work is done inside a comfortable & friendly Distribution Center/Warehouse environment.
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