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STEVE LAMBERT
P.O Box 14523 Torrance, CA 90503 (310) 516-1903
[email protected]
CORPORATE MANAGER KEY STRENGTHS Coachable Accountable Adaptable CAREER SUMMARY
**Extensive automotive industry experience covering: sales; fixed operations, management, customer satisfaction; training; project management; market representation; distribution and facilities. **Skilled at delivering results through relationship management; rapport-building and becoming a resource. **Skilled at:1) identifying opportunities 2) providing solutions and 3) implementing those solutions.
Problem-Solver Budget Conscious Sense of Urgency/Patient
Relationship Builder Customer Satisfaction Proactive Team Player
EXPERIENCE POLARIS INDUSTRIES, District Sales Manager
2010-2012 Responsibilities: Manage dealer, commercial and retail sales activities in south central territory. Grow retail & wholesale. Recruit new dealers. Monitor and facilitate fixed operations. Key Accomplishments Achieved 102% of wholesale objective. Achieved 100% of retail objective. Added four new dealers to territory. Facilitated fixed operations to ensure customer satisfaction and retention. SELF-EMPLOYED Market Representation Specialist 2006-2010 Responsibilities: Provide market studies; market research and competitive analysis to clients. Advise newly formed not-for-profit 501 (c) foundations. Develop accounts by building strong business relationships with clients through regular contact, professionalism and honest communications. Key Accomplishments Supplied critical market information to industry leaders across industries. This information helped clients determine whether to grow, maintain or downsize dealer network in specific geographical areas and was also used for future business planning. Provided budgeting and financial advice to DITR, a budding 501 (c) foundation. Nissan North America, Various positions 1996-2006
Nissan North America, Dealer Facilities Planner 2003-2006 Responsibilities: Upgrade all Nissan and Infiniti new car showrooms with new brand identity. Manage Nissan & Infiniti sign programs. Oversee departmental budget. Key Accomplishments Completed Infiniti Showroom Initiative (175 dealers) under budget; Saved Nissan approx. $375,000. Finished Nissan Sign Initiative under budget; saved $150,000.
Completed Infiniti sign program under budget; Saved Nissan $25,000. Improved the efficiency of operations of the existing Nissan ID/facility process; thus saving time & money. Created a budget tracking system which made it easy to quickly determine an accurate & current account balance.
Nissan North America, District Operations Manager 1999-2003 Responsibilities: Act as primary consultant between northeast regional office and local dealers in all areas of business operations: new & used car sales; parts and service (fixed operations); finance & insurance, business management, product ordering, advertising, promotions, salesmen training and customer satisfaction. Key Accomplishments Managed sales districts of 5 to 18 dealers. Over a four year period, increased sales by over $1.2 million while leading 80% of district dealers to record-breaking sales volumes. Increased district customer satisfaction score 5% (89.0 to 93.7); helped region lead the nation in customer satisfaction; earned award for highest district team customer satisfaction. Promoted to Dealer Facilities Planner. Nissan North America, Distribution Manager 1998-1999 Responsibilities: Support attainment of retail and wholesale objectives through timely and efficient management of production ordering, allocation and wholesale of vehicles. Release “Contest & Incentives”(C&I) programs. Supervise C & I payments. Key Accomplishments Managed vehicle allocations & production of over 40,000 vehicles in a timely & efficient manner; ensuring product availability and customer satisfaction. Supervised regional C&I budget & programs of over $15 million. Developed monthly regional wholesale & retail objectives for 9 sales districts; making sure objectives were fair and achievable with effort. Promoted to District Operations Manager. Nissan North America, Service Support Planner 1997-1998 Responsibilities: Interface with national consumer affairs to maintain regional customer satisfaction. Manage and administer new Total Ownership process. Control regional warranty index; coordinate all parts, service and Total Ownership Experience (TOE) training for East region. Key Accomplishments Trained all regional & dealer personnel on customer treatment & retention. Managed customer satisfaction efforts in the East Region; Region lead the nation in Customer Satisfaction with a 93.7 score. Promoted to Distribution Manager.
EDUCATION
MBA, Marketing Washington University – St. Louis, MO BA, Political Science Princeton University – Princeton, NJ 1994
1981