MARCIA M. MARK
LOS ANGELES, CA C: 949.680.7069 E: [email protected]
VIRTUAL DIRECTOR | HIGHER EDUCATION
Management professional with 12 + years experience in various forms of advising and consulting with specific expertise in: systems-thinking, gap-analysis, project management, strategic planning, organizational development, employee training and evaluation. Experienced in staff management, corporate training seminars, and mentoring in both business and academic settings. Currently working towards a Doctorate in Business Administration at Walden University’s School of Management and Technology
Interviewed, trained and evaluated over 500 applicants and employees in academia and business settings, compiling detailed reports and maintaining research databases. Valuable member of collegiate enrollment programs, working alongside developers to evaluate and improve online application tools. Managed over 500 design/build projects by overseeing the work of designers, sales and marketing, and Various trade consultants by analyzing and streamlining processes for permitting, saving manpower hours budgeting. Generated over $5M in profits by developing new sales tools and overseeing training and implementation for teams of salespeople.
WALDEN UNIVERSITY | Los Angeles, CA | 2009-present
Undergraduate Business Program Advisor Manage between 300-500 ongoing prospective students providing instruction and support with the enrollment process for undergraduate Bachelor’s programs, focusing primarily on business and technology degrees. “A-Team” member of Walden University’s internal management and operations support system which utilizes each member’s feedback regarding strategic changes to improve internal technological systems. Collaborating with course developers to promote on-going improvement to keep curricula relevant via surveys and student feedback. Use of the Internet for research and online teaching. Utilize a variety of external and internal communication tools to reach target markets, via a host of internetbased sources. Continuous ongoing e-learning training to stay current with internal processes, and procedural changes in Walden’s enrollment department.
Confidential - Fortune 200 Company | Orange County, CA | 2001-09
Special Projects Manager | Sales | 2007-09 Trained new sales representatives, conducted B2B sales seminars on techniques and product knowledge, providing daily mentoring.
Managed account redevelopment valued at $1.2M, directed 20 Sales Reps, and managed 200 accounts. Generated over $500K GMD in 3 months from re-establishing non-serviced/dormant accounts; secured 75% of at risk clients, restoring them to good standing by developing and implementing a personally created strategic initiative. Consultant | Sales | 2004-09 Contracted consultant: Managed large enrollments, and various projects. District Sales Manager | Sales | 2001-04 Secured over 53 new accounts personally, and 72 accounts as a sales team. Recruited, interviewed, trained, and managed a team of 10 Sales Reps, using existing training tools and internal processes. Provided feedback, evaluation and analytic reporting to corporate. Contributed to the creation and implementation of the “fast-start” marketing presentation system designed for immediate sales results: Increasing profits 20% as a result in 2003. Received several awards for outstanding sales and service.
JOE MARK DESIGNS, Mission Viejo, CA | 2004-07
Senior Project Manager | Liaison Supervised architectural designers and assisted with their projects: Monitored up to 10 construction projects simultaneously adhering to tight schedules and budgets; interfaced with government agencies guiding projects through complex permitting procedures: Increased sales and service 150% in first year with firm. Oversaw 100+ commercial and residential building projects annually for clients, engineers, and designers: Supervised day-to-day business operations of consultants, skilled trades, and vendors. Set business development and sales goals, conceived marketing campaigns, directed overall business plans, and communicated those targets effectively to staff. Obtained over 1200 building permits within the first year of employment, for new and renovation construction budgeted at $5M annually. Managed all administrative and complex record keeping tasks. Facilitated several conflict/resolution situations between stakeholders and property owners, with potential litigation liabilities by utilizing conflict mitigation skills.
Doctorate of Business Administration | Candidate, Walden University School of Management and Technology, Minneapolis, MN, (anticipated graduation, 2013) Professor Training, Webinar “Effective Teaching – How to Know it When You See It” University of North Texas, September 2011 Master of Science, Leadership, Walden University School of Management, Minneapolis, MN, 2010 Bachelor's of Art, Women’s Studies, University of California, Santa Cruz, CA, 2000 ACE Academic Honors Program University of California, 1997-98 LEED Green Associate, United States Green Building Council, (in process) 2011 California Life and Disability Insurance License CA# 0D66540, 2002-10
Volunteer and Philanthropic Experience
United States Green Building Council, West-side Los Angeles Chapter, 2009-present Disabled patient advocate, Laguna Niguel, CA, 2004-09 Rotary International, small-business promotion liaison, Costa Mesa, CA, 2002-03