Transcript
THE FUTURE OF CLOUD TELECOM
CASE
STUDY
“We rely on the 2600hz Platform 24/7 to run government office systems. Our clients love the platform and interface because of the features and ease of use. People can't figure out how we don't nickel and dime them for additional features!” -Joe Mordica, CEO of Comtel Connect Established 2007
INDUSTRY
Enterprise IT Solutions /Telecommunications
CUSTOMERS
AAA Dispatch Center Sheriff Departments Statefarm Insurance 911 Centers
WEBSITE
www.comtelconnect.com
2600hz I 116 Natoma Street Suite 2, San Francisco, CA 94105 I 2600hz.com
Challenges
While expanding their IT solutions offering to include telecom, Comtel Connect tried various traditional onpremise PBX systems and VoIP networks without much luck. They needed a system that would be flexible for their current customers which ranged from “always on” ambulance dispatch centers, Government Sheriff Departments, to business offices that didn’t require as much flexibility. Comtel Connect wanted to provide customized systems for their individual customers, but legacy on-premise and traditional VoIP systems made it significantly difficult and costly when adding new features. In their rapid growth, they needed a system that could easily scale to match their capacity at any given time. As a smaller company, Comtel Connect needed to be cautious of incurring large capital expenditures on any new business communication solution.
Solutions
Comtel Connect engaged 2600hz for the flexibility to create reliable and customized telecom systems for each customer. They were most intrigued by the 2600hz Clustered Infrastructure, which offered constant uptime reliability as well as the flexibility to instantly add and delete servers as their capacity changed over the year. This also matched their cost sensitive needs, since the system they received didn’t cost them more for new features. An electrical fire started over at an ambulance dispatch center in Hattiesburg, MS wiping out their entire server room and office. They immediately relocated but were still unable to make or receive any emergency calls and PRI and PSTN options would take 30 days just to get the first phone up and running again. VoIP was their only option. Using the 2600hz system, Comtel Connect had their brand new phones making and receiving calls again by the next day.
The 2600hz platform has turned the ambulance dispatch center from VoIP skeptics into complete believers. After just a few weeks, they have even recommended their new system to 2 new customers who just signed up with us.”
-Joe Mordica,
CEO of Comtel Connect
2600hz I 116 Natoma Street Suite 2, San Francisco, CA 94105 I 2600hz.com
Advantages
of the 2600hz Infrastructure
With a Cloud-based telecom system, hardware malfunctioning or a database wiped out by a catastrophe would not disrupt the call quality of any business, since the 2600hz eight server cluster is designed to have the call traffic fail over to a separate geographic location altogether. It’s a carrier-grade network with reliability that any business or provider could be proud of.
Because we can scale up or down as we need, if we have special needs to meet at certain times of the year we can meet those needs immediately. We don’t have to buy more resources, equipment, or manpower.”
-Joe Mordica,
CEO of Comtel Connect
2600hz I 116 Natoma Street Suite 2, San Francisco, CA 94105 I 2600hz.com
Benefits
Unlike many other VoIP systems, the 2600hz platform is completely API-driven. This allows anyone to enhance their system by adding customized apps or features through simple APIs according to their preferences and needs. Using an iPad app called Groundwire, Comtel Connect’s ambulance customers are now able to connect their iPads to the 2600hz platform and send real time video updates to the emergency room of patients that are being rushed to the hospital from inside the ambulance. We want people to get really personal with their phone systems, with the VoIP services inside the 2600hz platform. And with the drag and drop interface, our customers love the ability to adjust their phone settings themselves. The Time of Day feature is especially popular--it controls when and how something rings or happens. The 2600hz platform is powerful in that way because callers can set up the system exactly how they want, and we get to offer a custom VoIP service.
“No one takes a look at this interface and feels they can’t handle it. Even if they have to ask their 13-year-old, they can find a way to understand the system for themselves.”
About 2600hz
2600hz is a telecom solutions engineering firm building communication systems for businesses of all sizes. A leader in cloud communications design, 2600hz offers the reliability of the legacy providers as well as the flexibility of cutting-edge features and scalability like never seen before. Founded in 2010, 2600hz is supporting more than a billion calls in over ten countries around the world. Visit www.2600hz.com or call (415) 886-7911 for more information.
2600hz I 116 Natoma Street Suite 2, San Francisco, CA 94105 I 2600hz.com