Transcript
CAREER DEVELOPMENT INSTITUTE (CDI)
EMPLOYEE TRAINING PROGRAM (2010-2011)
LUCKNOW BRANCH st Shop No 2,1 Floor Near K.A.K.A Market Telibagh, Lucknow (U.P)-226002
For more information please contact – 9026410965, 0522-2442879 Website – www.cdi.co.in , www. cdilucknow.blogspot.com Regd Office – 13th Floor Malviya Apartment & Complex Gurgaon – 122001 Any queries Kindly mail us –
[email protected]
CAREER DEVELOPMENT INSTITUTE TRAINING
Helping PEOPLE Achieve and Succeed For Over 5 Years
Founded in 1990, CDI has evolved from one man’s belief in the power of self-improvement. It focuses on giving people in business the opportunity to sharpen their skills and improve their performance to build positive, steady, profitable results. CDI emphasizes practical principles and processes by designing programs that offer people the knowledge, skills and practices they need to add value to the business. CDI taught its first public speaking class in 1990 to a handful of adults at N.C.R. Convinced that it was never too late for people to realize their full potential; CDI set the stage for a revolution in professional development. CDI soon formalized its course, added trainers and launched it subsequently as Career Development Institute Teachers Training Program. Since then, CDI has given employees the opportunity to improve their communication and leadership skills. The core principle remained constant: Maximizing human potential remains the key to successful business performance. From leadership training to relationship selling, from presentation skills to teamwork development, CDI designs and delivers programs that provide a practical approach for business success in a competitive environment. At the heart of CDI lies the mission to improve business performance by developing the innate abilities of employees – a mission supported by the belief that people are the most powerful source of competitive advantage. In an ongoing global survey on customer satisfaction, 99% of CDI graduates express satisfaction with the training they received. What differentiates CDI is its unique four-phase training cycle that integrates these components: attitude change, knowledge, practice, and skill development. Our prime focus is to provide quality education and training to our customers giving them a competitive edge over others.
OBJECTIVES OF TRAINING AND DEVELOPMENT
Functional Objectives Department’s contribution at various Level Societal Objectives Ethically and socially responsible to the needs and challenges of the society
OBJECTIVES OF TRAINING AND DEVELOPMENT
Individual Objectives Help employees in achieving personal Goals
Organizational Objectives Bringing Individual Effectiveness
IMPORTANCE OF TRAINING AND DEVELOPMENT
Optimum Utilization of Human Resources – Training and Development helps in
optimizing the utilization of human resource that further helps the employee to achieve the organizational goals as well as their individual goals.
Development of Human Resources – Training and Development helps to provide an
opportunity and broad structure for the development of human resources’ technical and behavioral skills in an organization. It also helps the employees in attaining personal growth.
Development of skills of employees – Training and Development helps in increasing
the job knowledge and skills of employees at each level. It helps to expand the horizons of human intellect and an overall personality of the employees.
OTHER AREA’S OF IMPROVEMENT ARE - (Productivity, Team-Spirit, Organization Culture & Climate, Quality, Healthy work environment, Health
and Safety, Morale, Image, Profitability, Decision making, problem solving, leadership skills, motivation, loyalty, better attitudes)
TRAINING WITH CDI
CDI provides industry professional to work with an organization in achieving its training and development objectives. Estimation of Training Outsourcing It has been estimated that 58% of the emerging market in training outsourcing is in customer education, while only 42 percent of the market is in employee education.
Initail Councelling Training Need Analysis
Lasting Results
BENEFITS OF CDI
Training Evaluation
Of the shelf Training Courses Professional Team
Importance of Training It helps in enhancing organization image It helps in strengthening the team spirit It helps in applying knowledge, developing core competencies, and reducing work load It helps in improving the work relations It helps in developing focused and inspired staff
It leads to greater chances of success CDI provides help on following areas: Management Development Team Building Leadership Health & Safety Training Interpersonal Skills Sales Training
METHODS OF TRAINING
There are various methods of training, which can be divided in to cognitive and behavioral methods. Trainers need to understand the pros and cons of each method, also its impact on trainees keeping their background and skills in mind before giving training.
Cognitive methods are more of giving theoretical training to the trainees. The various
methods under Cognitive approach provide the rules for how to do something, written or verbal information, demonstrate relationships among concepts, etc. These methods are associated with changes in knowledge and attitude by stimulating learning.
Behavioral methods are more of giving practical training to the trainees. The various
methods under Behavioral approach allow the trainee to behavior in a real fashion. These methods are best used for skill development. COGNITIVE
1. 2. 3. 4. LECTURES DEMONSTRATIONS DISCUSSIONS COMPUTER BASED TRAINING (CBT) 5. INTELLEGENT TUTORIAL SYSTEM(ITS) 6. PROGRAMMED INSTRUCTION (PI) 7. VIRTUAL REALITY
BEHAVIORAL
1. GAMES AND SIMULATIONS 2. BEHAVIORMODELING 3. BUSINESS GAMES 4. CASE STUDIES 5. EQUIPMENT STIMULATORS 6. IN-BASKET TECHNIQUE
MANAGEMENT DEVELOPMENT
1. 2. 3. 4. 5. 6. 7. 8. COACHING MENTORING JOB ROTATION JOB INSTRUCTION TECHNIQUE SENSTITVITY TRAINING TRANSACTIONAL ANALYSIS SIMULATION EXERCISES STRAIGHT LECTURES
7. ROLE PLAYS Management Development Methods arethe more future oriented method and more concerned with education of the employees. To become a better performer by education implies that management development activities attempt to instill sound reasoning processes.
Management development method is further divided into two parts: ON THE JOB TRAINING 1. 2. 3. 4. COACHING MENTORING JOB ROTATION JOB INSTRUCTION TECHNIQUE 1. 2. 3. 4. OFF THE JOB TRAINING SENSTITVITY TRAINING TRANSACTIONAL ANALYSIS SIMULATION EXERCISES STRAIGHT LECTURES
BENEFITS OF TRAINING OUTSOURCING
The prospective benefits of outsourcing training are well recognized. Organizations go for outsourcing to save training costs, gain access to practical and technical proficiency, concentrate on core competencies and offer an overall enhanced training to their employees. Also, outsourcing allows companies to deliver best training to their employees and get the clients the best of their abilities. The key to increase in customer turnover is customer satisfaction. With rapid globalization, increase in competition, technological innovation, increase in access to information, and improve in customer services, the customer loyalty programs have become an integral part of the organizations. Retaining existing customers is now much more important than acquiring new customers. There is number of benefits of outsourcing training as it directly linked to the benefits like:
CUSTOMER SATISFACTION
CUSTOMER RETENTION
BENEFITS OF TRAINING OUTSOURCING COST SAVING & EFFICIENCY INCREASE IN SALES
CDI MODULAR TRAINING PROGRAM
CDI is delighted to introduce our unique “modular based programs"(already 80 in number and expanding). These programs are specifically created for short durations, approximately 2-3 hrs only, and address a specific employee need or a competency development issue. The modular programs are all listed below, and come under the heads of Presentations, Leadership, Customer Service, Team Engagement etc.
Customer Service
Attitudes for Services Complaint Resolution Create Loyal Customers Cross and Up Selling Customer Follow Through Customer Value Solutions Effective First Impressions : Face to Face Generate Customer Interest Internal Customer Service Manage Customer Expectations Referrals Service to Sales Suggestion Selling Telephone Skills: Inbound and Outbound Telephone Skills: Inbound Telephone Skills: Outbound
Leadership Development
Build Trust, Credibility, and Respect Business Professionalism 101 Coach for Performance Improvement Coaching Supportive and Directive Approach Communicate to Lead Conflict Management Delegation Ethical Leadership Focus & Discipline Global Travel and Culture Handling Mistakes Lead Effective Meetings Leadership Communications Leadership Styles and Tendencies Leading Strong Teams Mentorship Launching an Initiative Mentorship: Creating a Partnership Motivation Motivational Leadership Multi-tasking Network Through Community Service Network to Build Business Connections Networking to Build Your Personal Brand Networking to Promote Your Organization New Employee Orientation Performance Appraisals Performance Defined Planning Share the Glory Strategic Planning Succession Planning Time Control to Work on Your Business
Team Member Engagement
Avoid Burnout Being a Contributing Team Member Bringing Conflict into the Open Communicate with Diplomacy & Tact Communicating Across Generations Communicating Across Generations Conflict - Maintaining Emotional Control Conflict as a Growth Opportunity Conflict Mediation Conflict to Collaboration Dealing with Difficult Team Members Disagree Agreeably Ending a Successful Team Establishing an Effective Team
External Partnerships Foundation for Success Internal Conflict Resolution Team Bonding Interpersonal Competence: Connect with Others Interpersonal Competency for Career Growth Keep Stress and Worry in Perspective Leveraging Diversity Negotiations: A Human Relations Approach Resolving Conflict in the Workplace Staying Positive in the Face of Layoffs Stress Reduction through New Work Habits Sustaining Measurable Success Team Building Team Building Basics Understanding Diversity Understanding Generational Diversity Valuing Diversity Work with Difficult People Work-Life Balance
Time Management Vision, Mission, and Values Visionary Leadership Taking training Sessions
Process Improvement
Adjust to Change Analyze Problems and Make Decisions Change Engagement Innovation Lead Change without Authority Manage Change Effectively Process Improvement Project Planning Team Change Engagement Team Problem Solving and Decision Making
Sales Effectiveness
Coaching Salespeople Foundation for Consultative Selling Hiring Salespeople Interest Master the Selling Process Motive and Commitment Objections Rapport Recruiting Salespeople Sales Meetings Sales Performance Defined Successful Sales Leadership Uncover Selling Opportunities
Presentation Effectiveness
Confrontational Questions Facilitate for Group Results Planning Presentations Present to Gain Input Present to Inform Present to Persuade Presenting with Visual Impact Team Presentations Vocal Skills and Body Language
These programs are specially designed for the employees working at various levels of from different fields Education, IT, Medical,Corporate etc. The company-wide quality approach places an emphasis on three aspects: 1. Elements such as controls, job management, defined and well managed processes , performance and integrity criteria, and identification of records 2. Competence, such as knowledge, skills, experience, and qualifications 3. Soft elements, such as personnel integrity, confidence, organizational culture, motivation, team spirit, and quality relationships.
CAREER DEVELOPMENT INSTITUTE
Spoken English Program (2010-2011)
INTRODUCTION
The Career Development Institute was established to achieve the following objectives: You might have a professional degree ,you might be a good student you might be very good in the subject knowledge but if you lack communication you will not be able to communicate your knowledge to the other person henceforth losing out on the future prospects even if you get through it you would not get the desired package. Recognizing the importance of English Language Fluency is the success of every career, CDI has introduced a range of programs to enhance English communication skills for Individuals. Whether you wish to start learning English as a beginner or whether you are a student, Executive, House wife, we have the right learning package for you, based on your level. CDI teaches English in a very easy way making it as a part of your daily life. The institute emphasize in teaching British English because it is the most acceptable language over the world with the use of correct grammar and neutral accent. CDI offers programs catering to various levels of learners from the basics to the advances level. Other career Options - In today’s work culture every carrier option would require an individual to be good in communication as well as in interpersonal skills no matter how qualified you are in the respected subject of interest.
SPOKEN ENGLISH
FLUENCY DEVELOPMENT
PROMINENT FEATURES
PERSONALITY DEVELOPMENT
Well-qualified and Professional trainers with minimum four years of training experience. Result oriented course content that achieves fluency in English and also develops public speaking, presentation, confidence and other skills. Personal attention -15 people per batch. Personality Development Projects. We train the teachers from the basics to the advanced level making it a gradual learning process for the Individual.
BATCH TIMINGS
There are flexible batch timings which you can opt as per your convenience. The classes would be for 3 days a week (Monday, Wednesday and Friday) giving an individual enough time to practice the subject. The batch size would be of 15 people giving individual attention. Batch No Batch 1 Batch 2 Batch 3 Batch 4 Batch 5 Timings 6.30 a.m-8.00 am 8.15 a.m-9.45 am 10.30 a.m-12.00 noon 4.30 p.m-6.00 pm 6.15 p.m-8.00 pm
CDI LEARNING MODEL
Self Learning (Learning material $ Assingments)
Technology enabled Learning ( Video and Audio)
CDI Learning Model
Councelling Sessions
Training classes
Career Development Institute has created a powerful model of teaching and learning. Our institute today provides education and training to hundreds of individuals across the major cities, including graduates, undergraduates, working professionals, and school going students.
TESTIMONIALS
Dr.Brijendra Kumar Srivastava - Eldeco Udyan 2
"The course was a "Refresher" for me. I have been practicing the principles of CDI and one great news I want to share with you is that my management has promoted me & also given me more responsibility, which I like. Thanks to your coaching!!!"
Mohd Quayoom Khan Senior Eng Vodafone – Vrindavan Colony
“No doubt, it is the CDI Course itself which is just superb. No hesitation in confirming that this is the best I have experienced so far in my life. It was hard but powerful stuff
Mrs Saroj Srivastava – Senior Teacher (St Anthony School)
“The CDI was all about human relations: it improves attitude and effective communication, enhances morale and builds others through recognition, to our day-to-day problems it has an answer, a solution.
Mr Santosh Kumar – Secretary Director SGPGI
The concepts of CDI were highlighted in a very simple and lucid manner for the participants to understand and practice in their daily lives. It was fun and learning while interacting with the faculty members as well as other participants.
Mr Rajendra Bhatt – Army
It has been great experience learning at CDI I am presently posted at J&K and I attended the program for only 1 month as I was on leave I have learned so much that I can’t explain them in my own words I wish I could have spend more time with CDI. Thanks & Regards to Brij Sir.
Dr.Surya Naryan Mandal – M.B.B.S (SGPGI)
I joined the institute on 23/07/09 for 3 months program as I didn’t have much time but trust me it has been one of the greatest experiences of my Life the teaching methodology and the pronunciation of words was the most interesting part of the program, listening to audio lessons was a great help to understand the different accents.
Mr Rakesh Rai - Student
Being as a student it has helped me to develop my overall personality which in turn has made me more confident. The free speech and the sentence making session has really helped me a lot.
PLACEMENT ASSISTANCE OF TEACHERS TO SCHOOLS
CDI is a leader in helping teachers from the Indian subcontinent find job all over India as well as overseas. We have helped bring hundreds of teachers to Delhi, Gurgaon, Noida and Lucknow since our inception. Our program will help your students receive world-class instruction from highly qualified teachers while learning about India's rich and vibrant culture. During the past years we have worked with both rural and urban school districts including Cleveland Public Schools, The School District of Gurgaon, and over 30 districts throughout the State of Delhi. We work to help you find highly qualified and culturally curious teachers for your schools. Our program is only as good as our teachers and we work very hard providing our teachers with professional development and support that they need to succeed. Teachers Placement Group's qualified staff is always there to support our teachers and help them excel in their new environments. WE BRING SPECIAL EDUCATION, MATH, & SCIENCE TEACHERS TO SCHOOLS Our Teachers have superb communication skills. A large majority of our teachers possess Master's degrees. Our Teachers understand hard work. All of our teachers have at least 3 years of successful teaching experience. Teachers Recruitment: CDI provides training, relocation, and consulting services to help schools find highly qualified and culturally curious teachers. We specialize in providing Math, Science, and Special Education teachers. Our staff accompanied by a large group of educators conduct interviews. At the end the schools are able to interview with hundreds of pre-screened and qualified Special Education, Math, and Science Teachers. These teachers are then placed in a pool for selection by all of our participating school districts.
THE BENEFIT TO YOU
1. You get trained employees in all the aspects covering personality, soft-skills, management, leadership and sales approach. 2. You don’t need to spend money on training you just need to refer the employee to us mentioning the fact that you have an association with the institute or even no need say that just provide them our reference. 3. You get the assistance from the institute to get highly qualified and trained staff for your organization whenever required at no cost. Just give us a call. 4. The criterion for getting the Employee placement assistance is referral of your colleagues and Staff. 5. The name and reputation of your organization including the productivity gets a huge jump when you get a faculty of trained and highly qualified employees which is again a proven fact. 6. We provide career counseling sessions and corporate training at various institutions where you get the advantage of being known as a reputed client of ours i.e. promotion of your school. 7. As our client if you have any training requirement for the school we would be glad to assist you.