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SHANYN CHAPMAN 4559 Mariners Bay, Oceanside, California 92057 760.730.5634 (Home) / 760.453.9545 (Cell)
[email protected] HUMAN RESOURCE MANAGER PROFESSIONAL EXPERIENCE Detail-oriented, multi-faceted, and accomplished professional, with years of pro gressive experience in implementing organizational strategies and measures for s taff development and efficient business operations. Successfully met project dea dlines and requirements as well as performed multiple tasks within fast-paced en vironments. Demonstrate strong customer service skills and in-depth knowledge of human resource functions, including workers compensation, performance managemen t, benefits and payroll administration, as well as investigations. Recognized fo r the capacity to resolve persistent problems and to maximize own professional value by learning and committing to full-time employme nt engagements. AREAS OF EXPERTISE * Recruitment, Selection, and Placement * Mentoring / Coaching / Counseling * Employee Relationship Management * Employment Law and Regulations * Policy and Procedure Development * Staff Training and Development * Continuous Process Improvement * Performance Measurement and Evaluation * Computer Skills: Microsoft Windows / Vista and Microsoft Office (Excel and Out look) and HRIS systems PROFESSIONAL EXPERIENCE Webnet Global, San Diego, CA HUMAN RESOURCES MANAGER 2006-JULY 2009 * Demonstrated exceptional performance as Director of Human Resources Department , manage full spectrum of staff training, orientations, conflict resolution, and payroll administration * Efficiently performed a wide range of human resources functions, ensuring comp liance with Security Exchange Commission (SEC) and California Labor Board regula tions * Oversaw all facets of WebNet Global's California sale division and call center s * Utilized broad knowledge of federal, state, and local laws and corporate guide lines focusing on employment practices * Collaborated with department managers in developing job descriptions and revie wing position results * Successfully organized and implemented training program for new employees, whi ch expedited and streamlined workflow * Contributed in the development and implementation of policies, procedures, and corporate guidelines * Prepared documentation of resolved employee relation issues * Employed sound judgment and ability to manage confidential information in nego tiating with both internal and external customers * Performed reconciliations of corporate credit card account and petty cash * Represented WebNet Global in all Labor Board and Unemployment; won 24 out of 2 6 unemployment hearings Highlights:
* Led efforts in the successful establishment and startup of San Diego sales and call center divisions;launched two offices in conjunction with contractors, lan dlord, and Canadian corporate office * Played a significant role in executing recruitment advertisements, screening a ll resumes, conducting initial telephone interviews with qualified candidates, a nd scheduling in-person interviews * Supervised hiring and training of employees, generating significant improvemen t in overall staff production of more than 50; ensured continuous flow of commun ication across sales center, employees, vice presidents, and functional departme nts * Received recognition and award by WebNet Global's U.S. Chief Operation Officer for demonstrating outstanding leadership Macaroni Grill, Oceanside, CA MANAGER 2004-2006 * Directed all functional areas of restaurant operations as well as ensured firs t-rate customer service and compliance with quality standards * Oversaw profit and loss administration, monitored operating profit, identified staffing needs, and improved guest satisfaction * Provided strategic leadership and training to 50 staff to promote positive wor king environment and optimize performance Highlights: * Significantly increased revenue by 10% within three months through staff train ing on sales execution, follow-up, and implementation of call-back log for track ing and resolving customer issues * Facilitated elimination of turnover and enhanced productivity by approximately 38% through individual staff coaching, team building training sessions, and mul tiple team building exercises * Attained guest satisfaction of ratings at 80% average from 50% of previous yea r's ; focused on customer service staff and servant leadership training Einstein Brothers, Oceanside, CA GENERAL MANAGER 1999-2004 * Acquired progressive promotions to management position with full accountabilit y in directing restaurant operations, including sales, marketing, profit and los s administration, month-end reporting, inventory control, facility maintenance, and personnel management * Performed delegated duties while ensuring strict observance of quality, custom er service, and health and safety standards at all times * Ensured the delivery of first-rate customer service by overseeing all client s ervices Highlight: * Established strategic partnership with local Chamber of Commerce to motivate s taff performance, which resulted in sales revenue and profit margins improvement s EDUCATION MASTER OF ARTS IN HUMAN RESOURCES MANAGEMENT National University, Carlsbad, CA | Graduated with Honors BACHELOR OF ARTS IN PSYCHOLOGY, Minor in Criminal Justice National University, Vista, CA | 2003 National Dean's List